Michele Lileikis

• Developed and implemented responsible for all reporting procedures. • Created all policy and procedures for the project. • Maintained two separate databases for accuracy with patient data. • Created all reports that were submitted to the client and individual Durable Medical Equipment Company’s. • Supervisor of the accounts payable department for the project. • Reconciled all expenses for month end billing.

• Supported the Operations Director with various sensitive documentations. • Maintained the Access database for accuracy and security of sensitive information. • Advised in the creation and implementation of the Medical Sales Support and Retention Center for the Illinois market for HealthSpring; including the enrollment application utilized. • Supervisor of the aforementioned call center. • Developed performance reports for daily, monthly, and annual sales tracking. • Created and implemented policy and proc

• Maintained cash drawer for zero loss. • Developed a more efficient ordering and serving process which reduced wait time by 70%. • Performed duties within local health codes. • Sustained positive customer service along with conflict resolution.

• Developed and implemented a more efficient policy and procedure for daily responsibilities. • Managed five hourly employees in a professional supply environment. • Accountable for daily reporting of sales statistics to corporate headquarters. • Implemented a training and certification process on varying beauty products for all employees. • Reconciled daily cash flows and prepared deposits. • Maintained in-stock inventory, and responsible for ordering appropriate stock.

• Maintained professional standards in handling sensitive information. • Input data from daily police reports into the departments InterBadge system. • Followed the departments coding system for logging and filing of all police reports. • Managed daily tracking of all towed vehicle in the city, including correspondence to vehicle owners and lien holders. • Sustained positive customer service with the public. • Received payments for various violations receive with in the city. • Supported the Director of Rec

Health Care Management