Milosch Alexander Godina
Head of Customer Services(The company name is only visible to registered members)
- 1220 Wien
- Austria
Personal information
- Wants
- Call Center Kontakte, Call Center Technologie, Direktmarketing, Best Practice Know How, Call Center Controlling und Kostenrechnung, Outsourcing, Call Center Dienstleister, Erfahrungsaustausch zum Thema Customer Care und Kennzahlenmanagemennt, Balanced Scorecard, Call Center, Customer Care, Customer Service, Contact Center, Personalentwicklung, Coaching Qualitätsmanagement im Service Bereich
- Haves
- Best Practice Know How in den Bereichen, Strategieentwicklung im Call Center Umfeld, Kostenrechnung im Call Center, Kennzahlenmanagement, Balanced Scorecard, Steuerung externer Dienstleister, Outsourcing im CC Bereich, KPI Entwicklung und Erfolgsmessung, Call Center als Profit Center, Das Call Center als Vertiebskanal, Qualitätsmanagement im Customer Service, Telemarketing, P&L Rechnung im Service Umfeld, Call Center, Customer Care, Customer Service, Contact Center, Workforcemanagement, Projektmanagement, Prozessmanagement, Coaching im Customer Service Umfeld
Professional experience
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Dec 2007
- present
(4 years, 6 months)
-
(The company name is only visible to registered members)
Industry: Telecommunication
-
Dec 2007
- present
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- 2008 - present
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Industry: Others
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Mar 2001
- Dec 2007
(6 years, 10 months)
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Head of Planning & Service Management
Industry: Telecommunication, Telekommunikation, Mobilfunk
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Mar 2001
- Dec 2007
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Apr 2000
- Feb 2001
(11 months)
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Industry: Internet
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Apr 2000
- Feb 2001
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- 1993 - Apr 2000
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Manager Teleservice & Telemarketing
Teleperformance Austria GMBH, http://www.teleperformance.at
Industry: Consumer Services
- Employment status
- Executive
Educational background
- Sep 1993 - 1999
-
UNI Wien
Rechtswissenschaften
- Languages
- German, English
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