Mireia Mateu Zamora

Responsible for the definition, strategy and coordination of the answers of the chatbot NEO (the employee's assistant), based on the artificial Intelligence of Watson IBM, to reduce requests to the Contact Center. Coordination of the chatbot training while detecting, develop and optimize the main tasks to refine the algorithm that assures a specific answer. Data interpretation and detection of missed documentation in order to eliminate specific problems or incident and improve employee satisfaction.

Leading the team that coordinate, report and enhance the consumers energy brand through customer engagement and outreach via our social media channels, whatsapp, AI chatbot, telephone and reviews in the mobile stores and feedback on our processes throuhg internal surveys fot the CaixaBank niche: imaginBank (the bank for millenials)

Coordinator of the department who is responsible to design, develop and implement new social functionalities into the imaginBan k(the young bank of CaixaBank) such as the first chatbot in Facebook messenger of an spanish bank, the first member get member promotion without "promo code" based on facebook ID in imaginbank's page and also coordination of the whole member get member program in imaginBank.

Working as strategic product manager at the Digital Network department at e-lacaixa, I was able to lead the strategy of creating a new social network for an specific niche of clients of the bank: the investors. This project allowed me to increase my knowledge on strategy, social media, innovation around this new area of for me: the stockmarket and implement commercial strategy to attract new customers and retain them to the social network.,

Designing, building, and implementing an integrated and comprehensive social media plan featuring multiple,integrated components for the LetsBonus communities in the network. Social Media Manager and Strategist of LetsBonus and all the online buzz on LetsBonus' social networking accounts in 8 countries and online buzz on other platforms. Coordinator of th Social Media department in LetsBonus, working with PR and customer relationship department.

Design and delivery of customized analysis and training programs, primarily targeting public agencies, enterprises and non-profit organizations Strategic impact management and intercultural co-operation issues. Working in Strategic breakthrough innovation projects. Actively involved in the emerging web technologies and trends (Web 2.0) community information.