Dr. Nils Hafner Premium Member

Studienleiter CAS Customer Focus

Company: (This may only be viewed by a registered member)

6401 Zug, Switzerland

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Personal information

Wants

spannende Netzwerke, CRM-Projekte, interessante Aufgabenstellungen, alte Kollegen, Bekannte, spannende Menschen, das Glück

Interests

CRM, spannende Menschen, alle Arten von Netzwerken (neuronale, reale, soziale), Web 2.0, Psychologie, Philosophie, Golf, Mercedes, Gartenbonsai Pinus sylvestris, Literatur (aktuell: Louis Begley, Simon Borowiak, Frank Schulz, Jorge Volpi, Michael Conelly)

Organizations

CallNet.ch, MTP Alumni, Future Value Projekt des IVW der Universität ST. Gallen, Swiss CRM-Forum, CRM Alumni Schweiz

Professional experience (16 years, 4 months)

May 2007 - present

(2 years, 10 months)

Studienleiter CAS Customer Focus

(The company name is only visible to registered members)

Industry: Academia

Apr 2009 - present

(11 months)

Dozent für CRM

HTW Chur, http://www.fh-htwchur.ch

Industry: Academia

Dec 2008 - present

(1 year, 3 months)

Dozent für CRM und Customer Focus

ZFU - Zentrum für Unternehmensführung, http://www.zfu.ch/weiterbildung/seminare/kumt.htm

Industry: Academia

Nov 2006 - present

(3 years, 4 months)

Edutainer

Hafner on CRM, http://hafneroncrm.blogspot.com

Industry: Information Services

Sep 2006 - present

(3 years, 6 months)

Edutainer

Customer Competencies Institut, http://www.customer-competencies.ch

Industry: Management Consulting

Jul 2006 - present

(3 years, 8 months)

Dozent für CRM

Hochschule für Wirtschaft Zürich (HWZ), http://www.fhhwz.ch

Industry: Academia

Jul 2006 - Jul 2007

(1 year, 1 month)

Kooperationspartner

customer world ag, http://www.customerworld.biz

Industry: Management Consulting

Dec 2003 - Sep 2006

(2 years, 10 months)

Programmdirektor Executive Master Programm CRM

Zürcher Hochschule WInterthur (ZHW), http://www.zhwin.ch

Industry: Academia

Aug 2002 - Jun 2006

(3 years, 11 months)

Partner

customer world ag, http://www.customerworld.biz

Industry: Management Consulting

May 2000 - Jul 2002

(2 years, 3 months)

Senior Consultant

CSC Switzerland, http://www.ch.csc.com

Industry: Management Consulting

Apr 1998 - Jul 1999

(1 year, 4 months)

Lehrbeauftragter Marketing

Fachhochschule Kiel, http://www.fh-kiel.de

Industry:

Jan 1994 - Apr 1998

(4 years, 4 months)

Geschäftsführender Partner

Peter Zillmer, Hafner und Partner

Industry:

Feb 1993 - Oct 1994

(1 year, 9 months)

Intern

Apollinaris & Schweppes GmbH, http://www.apollinaris-gmbh.de

Industry:

Status

Entrepreneur

Educational background

University/College

Hochschule für Technik und Wirtschaft Chur HTW, Apr 2009 -

Marketing

Hochschule Luzern, May 2007 -

Wirtschaft

Dozent für Customer Focus in Finanzdienstleistungen

Hochschule für Wirtschaft Zürich HWZ, Jul 2006 -

Marketing

Dozent für CRM

Universität St. Gallen, Nov 2002 - Jul 2006

Institut für Versicherungswirtschaft IVW

MItarbeit als Kooperationspartner Future Value

Universität Rostock, Nov 1997 - Nov 2000

Marketing und Innovationsmanagement, Dr. rer. pol.

Dissertation: Qualitätsmessung im Call Center

Fachhochschule Kiel, Sep 1994 - Jul 1997

Betriebswirtschaftslehre, Dipl. Betriebswirt (FH)

Marketing und Unternehmensführung

Christian-Albrechts-Universität zu Kiel, Mar 1994 - Aug 1999

Philosophie, Psychologie und Neuere Geschichte

Languages

German, English

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Confirmed contacts

Holger Kuhfuß, Karl Macku, Caroline Ritter, Ramin Mirhachemzadeh

(More contacts may only be viewed by registered member)