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Personal information
Professional experience (16 years, 4 months)
May 2007 - present
(2 years, 10 months)Studienleiter CAS Customer Focus
(The company name is only visible to registered members)
Industry: Academia
Apr 2009 - present
(11 months)Dec 2008 - present
(1 year, 3 months)Nov 2006 - present
(3 years, 4 months)Sep 2006 - present
(3 years, 6 months)Customer Competencies Institut, http://www.customer-competencies.ch
Industry: Management Consulting
Jul 2006 - present
(3 years, 8 months)Jul 2006 - Jul 2007
(1 year, 1 month)Dec 2003 - Sep 2006
(2 years, 10 months)Aug 2002 - Jun 2006
(3 years, 11 months)May 2000 - Jul 2002
(2 years, 3 months)Apr 1998 - Jul 1999
(1 year, 4 months)Jan 1994 - Apr 1998
(4 years, 4 months)Feb 1993 - Oct 1994
(1 year, 9 months)Educational background
Hochschule für Technik und Wirtschaft Chur HTW, Apr 2009 -
Marketing
Universität St. Gallen, Nov 2002 - Jul 2006
Institut für Versicherungswirtschaft IVW
MItarbeit als Kooperationspartner Future Value
Universität Rostock, Nov 1997 - Nov 2000
Marketing und Innovationsmanagement, Dr. rer. pol.
Dissertation: Qualitätsmessung im Call Center
Fachhochschule Kiel, Sep 1994 - Jul 1997
Betriebswirtschaftslehre, Dipl. Betriebswirt (FH)
Marketing und Unternehmensführung
Christian-Albrechts-Universität zu Kiel, Mar 1994 - Aug 1999
Philosophie, Psychologie und Neuere Geschichte
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Confirmed contacts
Holger Kuhfuß, Karl Macku, Caroline Ritter, Ramin Mirhachemzadeh
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