Oliver Bergreen
Dipl. Sozialarbeiter
Service Desk Manager(The company name is only visible to registered members)
- 33775 Versmold
- Germany
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Personal information
- Haves
- Edit IT Servicekonzept, IT Service Level Management, Service Support Prozesse nach ITIL V3, Eskalationsmanagement, Reportings und Überwachung von KPIs, 12 Jahre ICT Erfahrung, Betriebskonzepte, Betriebskalkulation, Leitung Servicedesk, Fremdleistungssteuerung, Projektmanagement nach PMI, Teamleitung, Coaching, Systemisches Coaching, Beratung, NLP, Persönlichkeitsentwicklung, Entwicklung von Engpass-Strategien
- Groups
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Professional experience
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Apr 2013
- present
(3 months)
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(The company name is only visible to registered members)
Industry: Logistics & Supply Chain
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Apr 2013
- present
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Dec 2010
- Nov 2012
(2 years)
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Service Delivery Management Engineer
Industry: Information Technology & Services
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Dec 2010
- Nov 2012
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Apr 2009
- Nov 2010
(1 year, 8 months)
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Industry: Information Technology & Services
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Apr 2009
- Nov 2010
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- 2005 - Apr 2009
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T-Systems Business Services GmbH
Industry: Information Technology & Services
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- 2003 - 2005
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Systemspezialist T-LAN Helpdesk
Deutsche Telekom Network Projects&Services GmbH
Industry: Telecommunication
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- 2000 - 2003
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Industry: Telecommunication
- Employment status
- Employee
Educational background
- 1995 - 2001
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Fachhochschule
Soziale Arbeit, Dipl. Sozialarbeiter
Psychologie, Systemische Theorie, Psychotherapie
- 1993 - 1995
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Universität zu Köln
Jura
- Languages
- German (First language), English (Fluent)
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