Pete Schöne

Pete Schöne

sonnenklar TV Reisebüro der Zukunft

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  • 60438 Frankfurt
  • Almanya

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Kişisel Bilgilerim

İş Deneyimlerim

  • İşyerindeki statü
    Girişimci

Eğitim Bilgilerim

  • Diller
    Almanca (Ana dili), İngilizce (Akıcı), İspanyolca (İyi), Rusça (Temel bilgiler)

Hakkımda

RESUME
Personal Details

Name: Pete Schöne
Email: frankfurt-riedberg@sonnenklar.de
Date of birth: 06/09/1976
Place of birth: Löbau
Nationality: German
Marital status: Single
 
Work experience:

03/2012 - Owner sonnenklar Travel Agency Pete Schöne
08/2011 - Founder/Owner  Travel-Destination-Germany (Incoming Agency)
 
03/2003 – 06/2011 Thomas Cook Service AG, Pfäffikon, Switzerland
(Thomas Cook Group plc, London, UK since 2010) General Manager(GDM)/Ass. General Manager/Quality Manager/Area Manager
 
breakdown of responsibilities and Destinations:
 

10/2010 – 06/2011 Group Destination Manager for East Africa / Mombasa (Kenya)
● Complete control and responsibility for the whole region
● Responsible for communication and cooperation with agency, service providers
and other contract partners as well as for the information flow with co-workers
● Control and monitor the region (yield management, last minute offers,
hotel capacity utilization, flight capacity utilization)
● Complete responsibility for staff requirements and manpower planning
● Delegation of budget and cost control measures including the supervision,
control and optimisation of such budget
● Supporting hotel purchasing and product management
● Taking measures to maximise the in-resort generated revenue
● Co-ordinate, intervene and act in the case of irregularities (hotel, over
bookings, building work, flight delays etc.)
● Monitor, control and optimise the in resort team-sales (excursions, car hire)
● Monitor, control and optimise quality & complaint management, SLA, H&S, CI
● Use and maximize all resources to optimise processes and results in the
region
 

03/2010 – 10/2010 Ass. General Manager / Antalya (Turkey)
● Responsible for resort budget; authority for decision-making,
delegation and supervision in cooperation with the General Manager
● Control and monitor the region (yield management, last minute offers,
hotel capacity utilization, flight capacity utilization)
● Control and supervise the region with corresponding control and decision
making authorities
● Co-ordinate, intervene and act in the case of irregularities (hotel over
bookings, building work, flight delays etc.)
● Responsible for the arrangement of travel agent educationals, group
excursions and VIPs
● Management responsibility for a team of 200 staff of different nationalities
ranging from German, Dutch, Belgian, French, Czech, Hungarian & Polish
● Managing 4 Area Managers and 1 Airport Manager
● Monitor, control and optimise the resort generated sales (excursions, car hire)
● Monitor, control and optimise quality assurance & customer complaint ratios,
SLA, H&S, CI
● Use and maximize all resources to optimise processes and results in the
region
● Organisation, planning, delivery of staff training relating to Customer
Service Delivery and Sales.
● Providing up to dates Reports directly to the headquarters in Czech Republic,
Hungary, Poland, Belgium, Holland, France, Austria and Germany
 
03/2008 – 03/2010 Area Manager / Crete (Greece)
● Responsibility for a team of 35 representatives of different nationalities
ranging from Germans, Dutch, Belgian, French, Czech, Hungarian & Polish
● Responsible for provision, organisation and sales of excursion
● Represented Thomas Cook AG Crete, for Hotel management, provider
and business partners
● Responsible for ensuring VIP treatments for relevant visitors
● Quality Management (complaint statistics, solutions etc.)
● Organisation and planning for groups
● Organisation, planning, delivery of staff training relating to Customer
Service Delivery and Sales.
● Providing up to date reports directly to the headquarters in Czech Republic,
Hungary, Poland, Belgium, Holland, France, Austria and Germany
● Managing stop sales, free Sales, release dates
 
02/2007 – 03/2008 Area Manager / Varadero (Cuba)
● Responsibility for a team of 35 representatives of different nationalities
ranging from Cubans, Dutch, Belgian, French & Tunisian
● Responsible for provision, organisation and sales of excursion
● Represented Thomas Cook AG Cuba, for Hotel management, provider
and business partners
● Responsible for ensuring VIP treatments for relevant visitors
● Quality Management (complaint statistics, solutions etc.)
● Organisation and planning of group bookings
●.Organisation, planning, delivery of staff training relating to Customer
Service Delivery and Sales.
● Providing up to dates Reports directly to the headquarters in Czech Republic,
Hungary, Poland, Belgium, Holland, France, Austria and Germany
● Managing stop sales, free Sales, release dates
 
03/2006 – 11/2006 Quality Manager / Malaga (Spain)
● Responsibility for a team of 15 representatives of different nationalities
● Responsible for provision, organisation and sales of excursions
● Represented Thomas Cook AG Spain, for Hotel management, provider and
business partners
● Responsible for ensuring VIP treatments for relevant visitors
● Quality Management (complaint statistics, solutions etc.)
● Organisation and planning of groups
● Organisation, planning, delivery of staff training relating to Customer
Service Delivery and Sales.
● Providing up to dates Reports directly to the headquarters
 
11/2004 – 03/2006 Airport representative / Fuerteventura (Canary Islands)
● Responsible for the entire Thomas Cook aiport operation including the
co-ordination of the staff
● Thomas Cook AG in resort management support
●.Organisation, planning, delivery of staff training relating to Customer
Service Delivery and Sales
 
03/2003 – 11/2004 Hotel representative / Tenerife, Fuerteventura (Canary Islands)/Sharm el Sheikh (Egypt)
● Customer service delivery to guests
● Excursion sales
● Airport coordination
● Special duties
 

2001 –2002 "Work experience", Australia

- varying jobs such as office clerk in purchasing (Leaseplan Melbourne) or
driving forklift or picking bananas


1999 – 2001 United Parcel Service CSTC Ireland Limited, Dublin
 
- CSR – Team Leader Call Centre / Customer Service Representative
 
● Responsible for teams off up to 12 CSR
● Phone Customer Service
● working in the Customs department proving advice and solutions for customer
 

1996 – 1999 Bankenservice – Landesbank, Berlin
 
- Office Clerk / Data analist and typist

● Controlling payments & balancing checks
● Working with business accounts
 

 
Vocational Education:
1993 – 1996 ● Successfully completed Certificate in Business, Wholesale & Foreign Trade
Market (3 year’s), Bay Wa AG Germany
 
Personal Business Education
2005 – 20010 ● Seminars specific to the Thomas Cook career program.
Management Statistics, Sales tactics, Presentation Skills, Train to train,
Conflict Management, Goal Agreements, Delegation Skills
 
10/2010 Assessment Center / Thomas Cook Group plc
● successfully taken into the new Management at Thomas Cook Group and
promoted to Group Destination Manager
 
01/2008 Assessment Center "Take Off" / TC Head Office (Oberursel, Germany)
● successfully taken from Management Level to High Management Level
 
11/2004 Assessment Center "Take Off" / Pfäffikon (Switzerland)
● successfully taken & incorporated into the management trainee program
 
School Education
 
1983 – 1993 ● Finished with Qualifications (H.S.V. Equivalent)

 
Languages
German: ● Native speaker
English: ● Fluent
Spanish: ● conversational
 
IT skills
Good working knowledge:
● MS Windows, MS Office, Lotus Notes, Nurvis, Smads, EKMS, Tomas
 
Hobbys
Travel, music, playing guitar, sport
 

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