Ricard Martínez Cuders
Bis 2014, Business Development and Communication, TERRACYCLE European Headquarters - London, England.
Zurich, Schweiz
Werdegang
Berufserfahrung von Ricard Martínez Cuders
2 Monate, Okt. 2019 - Nov. 2019
Employee Document Processing (Temporary Project through Adecco)
Swiss Post Solutions AG
5 Monate, März 2019 - Juli 2019
Scan operator / Data typist (Temporary Project through Adecco)
Arcplace AG2018 - 2018
Customer Experience Specialist (FR-EN)
Canada Goose International AG
• Consumer inquiries (English-French) via e-mail & phone • Educate consumers by responding to anti-counterfeit inquiries via phone & e-mail. • Daily interaction with internal and external clients following-up and update customer status and information. • Process sales, returns, cancellations, repeat orders, and follow all order management procedures, policies and timelines.
2017 - 2018
Customer Experience Specialist (FR-EN-SP)
Airbnb-CPM
Provide professional, prompt and friendly client support by listening to clients; Identify and troubleshoot the issues accordingly using available resources; Logging and follow up of Customer Information; Responding to enquiries and handling client escalations by telephone and email.
1 Jahr und 9 Monate, Jan. 2015 - Sep. 2016
WORLDTRIP (Asia, Oceania and Latin America), in 20 countries.
self-employed person
Build cross-cultural relationships, develop my international network; understand new cultural perspectives and business development.
7 Monate, Feb. 2014 - Aug. 2014
Business Development and Communication
TERRACYCLE European Headquarters - London, England.
Searching for partners and new business opportunities, marketing and public relations, management of social networks, customer service and account management, translation.
1 Jahr und 5 Monate, Sep. 2012 - Jan. 2014
Student advisor, receptionist and administrative assistant
PRES Sud de France, Montpellier (France).
Providing information, supporting students’ orientations as well as providing international researchers with administrative and visa information. Management of international students’ dossier in order to ensure their permit of residence. .
7 Monate, Nov. 2010 - Mai 2011
Assistant in the Purchasing and Supply Department of International Subsidiaries
OLIS BORGES
Control and execution of supply costs, track orders and invoices, international customer service, new markets research and business travels, management and tracking of samples.
5 Jahre und 5 Monate, Mai 2005 - Sep. 2010
Administrative assistant and customer service
BBVA, CAIXA TARRAGONA, BANCAJA, IBERCAJA, CAJA MADRID, Spain.
Next to my studies I worked intermittently for different Banks in order to get experience in this sector and pay my studies.
1 Jahr und 7 Monate, März 2008 - Sep. 2009
Business Development Manager
Generalitat of Catalonia and MARKET AAD, SL. Barcelona (Spain).
Market Research Company and administrative tasks for the YOUNG CARD program (called "Carnet Jove").
Ausbildung von Ricard Martínez Cuders
2 Jahre, Sep. 2012 - Aug. 2014
Specialty Cross cultural Negotiation (Spanish, English and French)
University of Paul-Valéry in Montpellier, (France).
See attached documents.
8 Monate, Okt. 2006 - Mai 2007
Teaching certificate specialized in Training Cycles
University of Lleida, (Spain).
Business
5 Jahre und 6 Monate, Sep. 2002 - Feb. 2008
Business Administration
Degree at the Faculty of Law and Economy of University of Lleida, (Spain).
See attached documents.
Sprachen
Spanisch
Muttersprache
Englisch
Fließend
Französisch
Fließend
Deutsch
Grundlagen
Catalan
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