Robert Helbig

• Solution integration, failure analysis and custom developments for SAP’s Incentive Management Cloud B2B solution • Custom Crystal Report development and monitoring • Production environment monitoring to detect anomalies

• Functional and disciplinary manager for a global remote distributed, diverse engineering team • Gained a high employee retention rate (98%) by frequent 1:1’s, focal reviews, feedback, joint skill, and career development (S.M.A.R.T methodology) • Coached, motivated and mentored team members, ensuring productivity and morale in high-pressure situations. Hosted regular gatherings to foster team building

• Partnered with leaders to identify and coordinate the development of 7 new SAP ERP/CRM solutions. • Spearheaded the bilateral continuous product qualification and development. • Intensified the Alliance partnership through bi-weekly visits, Executive Briefing Center (EBC) with C-levels and Quarterly Business Reviews (QBR).

• Represented the company frequently at trade shows for increased visibility. • Briefed press and built relationships with key members of the media, for favourable PR. • As technical subject matter expert, spoke at conferences.

• Conveyed technical pre-sales including Proof of Concepts (PoC) onsite. • Delivered in-class trainings throughout EMEA for thorough understanding of products. • Created/established/built local technology partnerships to advance product adoption and expanded business reach.

• Established 3 lasting OEM relationships and drove design-ins to grow revenue by 300% over 2 years. • Increased product stickiness by propelling API integrations. • Provided low-level trace analysis and debugging.

• Provided pre- and post-sales support for storage solutions.

• Built-up production and support for storage products sold to industrial end customers.

• Conducted onsite storage installations to achieve revenue targets. • Created and maintained supplier relationships. • Built performance optimized storage for non-linear editing (NLE) and creative market.

• Ensured highest client satisfaction by swiftly resolving technical support and pre-sales requests from end-customers, resellers, distributors, and OEMs. • Invented and implemented storage tools for performance tuning, resulting in cost savings of 20x over other methods. • Designed, installed, and maintained internal IT and test lab.