Sergei Polianski

Angestellt, Center of Excellence Business Lead and Global Service Desk Director, JTI

Geneva, Schweiz

Fähigkeiten und Kenntnisse

Concentrated experience setting up and running Sha
Service Operations Manement
HR Busines processes redesign and set up of HR Cen

Werdegang

Berufserfahrung von Sergei Polianski

  • Bis heute 16 Jahre und 3 Monate, seit 2008

    Center of Excellence Business Lead and Global Service Desk Director

    JTI

    Responsible for business process transformation, SAP implementation, IT project delivery and building support organisation (Center of Excellence) in the areas of HR and Corporate Communications. Based in Geneva •Business liaison for HR and Corporate Communications management •SAP HR implementation project governance •Designing and building ‘Center of Excellence’ organization (Competence Center and Business Support) •Business process audit and transformation

  • Bis heute 17 Jahre und 3 Monate, seit 2007

    Director, Global Service Desk (IT Shared-Services Organisation)

    JTI

    Ultimately responsible for strategy, operations, HR, finance and service delivery of the Global Service Desk: • Single point of contact for all JTI employees (33,000 +) for SAP, Siebel and IT – internal call-center providing support in 17 languages • Professional SAP and Siebel consultancy and configuration services • Business process support • Three centers reporting: Montreal, Kuala-Lumpur, St.Petersburg: 109 people • $10 MM+ annual turnover

  • 2003 - 2007

    REGIONAL DIRECTOR, GLOBAL SERVICE DESK, EUROPE/CIS/ME/AFRICA REGION

    JTI

    • Built the center from scratch (operations, HR, processes, infrastructure): • The largest Global Service Desk center - primary customer base is 12,000 • 35 people on board • $2 MM+ annual turnover

Ausbildung von Sergei Polianski

  • 2004 - 2007

    MBA

    Warwick Business School

    Distinction

  • 1992 - 2008

    Information Systems

    St.Petersburg University of Electrical Engineering

    Distinction

Sprachen

  • Russisch

    Muttersprache

  • Englisch

    Fließend

  • Deutsch

    Grundlagen

  • Französisch

    Grundlagen

Interessen

Hiking
Traveling
Music (Piano playing)

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