Sergei Polianski
Angestellt, Center of Excellence Business Lead and Global Service Desk Director, JTI
Geneva, Schweiz
Werdegang
Berufserfahrung von Sergei Polianski
Bis heute 16 Jahre und 3 Monate, seit 2008
Center of Excellence Business Lead and Global Service Desk Director
JTI
Responsible for business process transformation, SAP implementation, IT project delivery and building support organisation (Center of Excellence) in the areas of HR and Corporate Communications. Based in Geneva •Business liaison for HR and Corporate Communications management •SAP HR implementation project governance •Designing and building ‘Center of Excellence’ organization (Competence Center and Business Support) •Business process audit and transformation
Bis heute 17 Jahre und 3 Monate, seit 2007
Director, Global Service Desk (IT Shared-Services Organisation)
JTI
Ultimately responsible for strategy, operations, HR, finance and service delivery of the Global Service Desk: • Single point of contact for all JTI employees (33,000 +) for SAP, Siebel and IT – internal call-center providing support in 17 languages • Professional SAP and Siebel consultancy and configuration services • Business process support • Three centers reporting: Montreal, Kuala-Lumpur, St.Petersburg: 109 people • $10 MM+ annual turnover
2003 - 2007
REGIONAL DIRECTOR, GLOBAL SERVICE DESK, EUROPE/CIS/ME/AFRICA REGION
JTI
• Built the center from scratch (operations, HR, processes, infrastructure): • The largest Global Service Desk center - primary customer base is 12,000 • 35 people on board • $2 MM+ annual turnover
Ausbildung von Sergei Polianski
2004 - 2007
MBA
Warwick Business School
Distinction
1992 - 2008
Information Systems
St.Petersburg University of Electrical Engineering
Distinction
Sprachen
Russisch
Muttersprache
Englisch
Fließend
Deutsch
Grundlagen
Französisch
Grundlagen