Sheila Bouquet

Team leader of the Office management team, responsible for front and back office, administration and facility management, onboarding of new employees, purchasing and support of the central organisation. Recruitment, selection and supervision of volunteers, trainees. IT portfolio holder: Troubleshooting, projects, applications admin. Data Protection Officer. I also volunteer as mentor/coach for IMC Weekendschool alumni and initiate and maintaine in-kind partnerships.

Overall management of in-company (change & improvement) projects and co-creation programs for entrepreneurs. Translation of customer requirements to internal targets & KPI's. Content development, total coordination & organisation of projects & programs .

Project: Implementation of MBA Procurement program. In 2009 Nyenrode Business Universiteit (NBU) took over the MBA Procurement education program from Echelon Institute of Management. As program manager I was responsible for a successful implementation of the education program within the university organization.

Overall management of education programs., open-ended & in-company. Content development, total coordination & organisation of education programs and courses incl the execution and evaluation of the program. Allocation & evaluation of lecturers.

Responsibilities within the Global Account (Fortune 500) segment: Managing the roll-out of pan-European networks (IP/ATM/MBBS): order intake, delivery of the network, invoicing. Matching of customer SLA's and internal KPI's. Managing customer expectancy and ensuring customer satisfaction; subsequently increase of revenue from existing Global Accounts. During my career at KPNQwest I was awarded the Hero Award for outstanding performance.

I started my professional career at KPN Telecom in Arnhem as a management assistant and after a few years I was promoted to Executive Assistant for the Managing Director of KPN Telecom district Arnhem. After that I worked within the Marketing department and finally went to the new department Call Centre Solutions, where I worked as an International Sales Coordinator.

International Organizational Behavior