Silja Kretz

trabaja desde casa. 🏡

Angestellt, Customer Experience Manager, HP Inc

Waldbronn, Deutschland

Fähigkeiten und Kenntnisse

enthusiasm
multilingualism
dependability
flexibility
professionalism
marketing
project management
event management
publishing
proofreading
text production
commitment
customer-oriented work style
sales operations
leadership
change management
SEO
communication
organizational skills
sense of responsibility
Inbound
Digital marketing
eCommerce
CEM
Customer Experience Management
Escalation Management
Wordpress
Mailchimp

Werdegang

Berufserfahrung von Silja Kretz

  • Bis heute 6 Jahre und 10 Monate, seit Juli 2017

    Customer Experience Manager

    HP Inc

  • 1 Jahr, Juli 2016 - Juni 2017

    Swiss Online Merchandising Lead

    HP Inc.

  • 5 Jahre und 8 Monate, Nov. 2010 - Juni 2016

    Teamlead - International Business Administrator

    Hewlett Packard

    Teamlead since October 2011

  • 1 Jahr und 3 Monate, Juli 2010 - Sep. 2011

    Copywriter, proofreader and translator

    Various clients

    Translations and text production for different clients. Topics: Tourism, Search Engine Optimization, career management, HR.

  • 1 Jahr und 8 Monate, Nov. 2008 - Juni 2010

    Project Manager

    Success & Career S.A.

    Responsible for the German publications; initiation and discussion of articles with HR Managers of different companies, proofreading, realising of interviews and writing of articles; coordination of authors, translators, graphic designer, printer, shipper; representation of the company at graduate fairs in Switzerland, France and Germany, logistics.

  • 6 Monate, März 2008 - Aug. 2008

    Intern Event and Information Management

    Daimler AG

    Participation in / organization of events in Prague, Sardinia, Hanover and London for clients and partners, coordination of external agencies and suppliers, management of participants, organization of conferences and social program; drafting of communication documents and advertising material, preparation of presentations and assistance with the day-to-day work of the team marketing and process management

  • 3 Monate, Juli 2007 - Sep. 2007

    Intern / Allrounder

    c2 barcelona

    Assistance with general administration, contact person for students; organization of classes and accommodation, organization of a special cultural afternoon programme for the students; general marketing activities (investigation of / contact with potential partners abroad)

  • 4 Monate, Apr. 2007 - Juli 2007

    Intern Event Management & Public Policy

    Deutsches Generalkonsulat Sydney

    Organization of the German Science and Technology Days at the University of Sydney in close cooperation with the Consul-General; organization of meetings, preparation of information for participating companies, coordination of presentations of the participating partners, creative input regarding all aspects of the event (website, flyers, posters, ...), logistic coordination

  • 5 Monate, Okt. 2006 - Feb. 2007

    Intern Quality Management

    Private Berufsakademie Passau gGmbH

    Coordination of the certification of a new apprenticeship; assistance with preparation of the open day; establishing of questionnaires and other quality assuring instruments in the programmes Word, Excel and Visio in accordance with the Quality Manager and the CEO

  • 3 Monate, Aug. 2006 - Okt. 2006

    Intern Development Cooperation

    InWent gGmbH / ASA-Programm

    Assistance with project acquisition and project selection; contact with potential partner organizations, development of projects, translations; representation of ASA at the open day at the Federal Ministry for Economic Cooperation and Development in Berlin

Ausbildung von Silja Kretz

  • 9 Monate, Okt. 2011 - Juni 2012

    Marketing

    Barcelona School of Management / Universitat Pompeu Fabra

  • 3 Jahre und 7 Monate, März 2005 - Sep. 2008

    B.A. European Studies

    Universitaet Passau

    Politikwissenschaften Anglo-amerikanische Kulturraumstudien

  • 5 Monate, Okt. 2004 - Feb. 2005

    Jura

    Universität Tübingen

Sprachen

  • Deutsch

    Muttersprache

  • Englisch

    Fließend

  • Spanisch

    Fließend

  • Französisch

    Gut

  • Portugiesisch

    Grundlagen

Interessen

Sports (Karate
swimming
Jazz Dance) Travelling Foreign languages and cultures

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