Simon Leavesley

This was a contract to cover 1-3rd line duties that exposed me to the following technologies Heat call logging system, Citrix, Windows XP, Windows server 2000/2003, Symantec backup exec, RIS, Bloom-berg, MS Office 2003, Infrastructure health checks, Documentation, Printers, VMware. My day to day duties were to ensure all issue's were resolved in the correct priority raised in heat call logging system. My technical duties were upgrading user's PC's

i was brought in on a two week contract to help out on the I.T. help-desk whilst also helping out with a information software merger project. I was using and supporting Active directory, MS Exchange, MS office and performing 1st line support fixes with escalation's were necessary.

I was brought in on this contract to distribute and upgrade 300 new PC's across 3 different hospital sites also whilst on these sites i would perform 1st 2nd line support duties within a windows XP environment.

I was brought in on a two month contract to support a user base of 150 people including CEO's and setting up equipment for external client meetings and also being on call for any out of hours issue's that could affect the business. As well as this i was using and supporting technology's such as Active directory performing Password resets and resolving user account issue's, Microsoft Exchange 2003 for mailbox management, windows 2000/2003/XP on a day to day basis.

I was brought in on a three month contract to perform 2nd line desktop support using and supporting the following technologies Active directory, Microsoft exchange, Windows XP, Microsoft office 2000/2003/2007, LAN-Desk. In this role i had constant contact with CEO's, VIP's and external client's and end users on a day to day basis fixing and resolving 2nd line desktop issue's, upgrading desktop and desktop hardware, planning and implementing office moves, setting up video conferencing equipment.

This position consisted of me being out on the trade floor supporting the traders in a very intense environment which motivated and inspired me. In this contract i had two responsibilities as well as performing 1st/2nd line support on the trading floor i was involved in the migration project that was taking place at that time which was to migrate all user mail boxes over from Domino server to Microsoft Exchange server using Microsoft transport.

This contract entailed me supporting a head office of a large and very well known fashion retail group called club 21 that looked after fashion brands such as Armani and D&G along with other small labels. My day to day duties included 1st/2nd line support in a Window's environment supporting Windows 2000/2003/XP, MS office 2000/2003/2007, hardware upgrade and fixes, office moves, face to face and remote support, visiting various London sites to resolve issue's for user's.

This contract was created due to the I.T. manager having to work abroad for a while. KAO are part of a group that distribute various big name branded cosmetic product's such as Lori-el. In this contract i was on my own looking after a office with 100 staff resolving 1st/2nd line issue's in a Windows environment using and supporting Active directory/ Windows server 2003, Windows XP, MS office, Microsoft exchange, Blackberry handset configuration and reporting and liaising with the tem in america.

I was brought in to fill a gap with this company whilst they were looking for a permanent staff member. I was working in Nortel environment as well as a windows environment my day to day duties were to support the user's and resolve any issue's with regards to there desktops and desktop software such as Adobe, MS Office. I would also configure devices, such as printer's/desktop's/VoIP phones and patch them onto the network via the patch panel in the server room. i also supported lotus notes 6.5.

I was hired on a 2 month contract basis to support a user base of 400 staff including VIP's in the office located in the city of London. I supported Active directory, Sophos antivirus and firewall software installing and configuring for users machines. I also configured IBM company standard laptops via imaging tools such as Norton ghost and were there was no image i would manualy build and install the company standard software. I was also responsable for upgrading and installing software.