Steffen Bachmann

Angestellt, Head of Project & Program Management ITO & Cloud DACH, Nordics, Hungary, DXC Technology Deutschland

Student, Informatik, Control Data Institut Frankfurt

München, Deutschland

Über mich

IT Manager, Business Coach und zertifizierter Trainer mit langjähriger Erfahrung im Management und Personalführung, Leitung verschiedener interkultureller Projekt- und Lieferorganisationen mit klassischen, agilen und hybriden Ansätzen

Fähigkeiten und Kenntnisse

IT-Project Management
Certified Scrum Master
Zertifizierte Trainer
ITIL Service Management
Service Request Management
Order Management
Asset Management
Project Management
Process Management
Portfolio management
Informationstechnologie
Management
Kundenorientierung

Werdegang

Berufserfahrung von Steffen Bachmann

  • Bis heute 1 Jahr und 7 Monate, seit Sep. 2022

    Head of Project & Program Management ITO & Cloud DACH, Nordics, Hungary

    DXC Technology Deutschland
  • Bis heute 4 Jahre und 3 Monate, seit Jan. 2020

    Head Of Project- & Program Management ITO & Cloud bei DXC Technology Germany

    DXC Technology EntServ Deutschland GmbH

  • Bis heute 9 Jahre und 2 Monate, seit Feb. 2015

    Head of Project Management Germany South & Central Global Project Management

    DXC Technology

  • 3 Jahre und 3 Monate, Dez. 2011 - Feb. 2015

    Project Portfolio Manager

    Hewlett Packard Enterprise Services

    Management of the project portfolios: "Central Corporate & Services" "Sales and Distribution Germany & Shared Services" within the E.ON Global Account Project Management > Responsible for oversight of the execution of the projects/programs of the Delivery Portfolio > Ensures account governance during execution, works closely with relevant interfaces and appropriate Operation leads > Ensures that changes will be able to execute and deliver the project or program according to the offered proposals

  • 8 Monate, Apr. 2011 - Nov. 2011

    Head of IT-Customer Service Munich

    Hewlett-Packard Enterprise Services

    Within my responsibilities, managing the transition from an in house service provider into one of the largest IT companies. Transferring employees into the organization. Ensure stable operations, Collaboration within the account Transition and Transformation projects Currently developing and establishing an EMEA-wide disposal process

  • 4 Jahre, Apr. 2007 - März 2011

    Head of Customer IT Services Munich II

    E.ON IT GmbH

    Manage the change from a functional aligned organization into a local customer focused team with different functions: One site support (IMACD) of end user devices for the suburban locations of Munich Installation and support of decentralized telephony systems and end user devices for Munich and the south of Bavaria Establish order and asset management for the whole service region south Challenges: • Integration of local telephony staff into the technician workforce

  • 9 Monate, Juli 2006 - März 2007

    Head of Service Support Munich

    E.ON IS GmbH

    Set up a single point of contact for the operational IT order and asset management within the Munich service center. Change from production line oriented workforce into a business and customer focused frontend function. Project manager for the development and implementation of a national order tracking tool Main responsibilities: Order & Asset management, Coordinate HW disposals,Steering 3rd party company for logistic and stock management Training of customers Handling of billing complaints

  • 9 Jahre und 1 Monat, Juni 1997 - Juni 2006

    Head of Customer IT Service

    Gesellschaft für Zahlungssysteme mbH

    Enhancing customer related functions with new responsibilities to align IT with the business. Set up organization and processes and integrate single tasks into a customer service division. Main tasks: Incident, problem and service level management, Central access administration, PMO of the technical IT department. IT-service desk with first and second level support. Asset management. Coordination of comprehensive quality topics (process management, ITIL, etc.) Technical IT-department interface manager

  • 2 Jahre und 4 Monate, Feb. 1995 - Mai 1997

    Head of Customer Support Service

    Gesellschaft für Zahlungsysteme mbH

    Establish the first customer focused organization in order to increase end user productivity. Set up organization and processes and build up a single point of contact between business and IT. Main Functions: Service desk, Onsite support for managed work place, Central access administration, Within a company-wide reorganization project; subproject manager for the complete IT-functions

  • 5 Jahre und 3 Monate, Nov. 1989 - Jan. 1995

    Project Manager/System Designer Application Development

    Gesellschaft für Zahlungssysteme mbH

    Management of major software development projects. System designer for parts of the credit card management system notification. Subproject manager of several business critical projects like: “zip code conversation” and “MasterCard with picture”.

  • 1 Jahr und 1 Monat, Okt. 1988 - Okt. 1989

    Organisation Programmer

    Interdialog Software AG

    Development of mainframe software for real estate and mortgage administration of IBM/IMS and IBM/CICS/VSAM in COBOL. Part of the project team implementing a mortgage administration for Schweizer Rück in Zurich and Basel

Ausbildung von Steffen Bachmann

  • Bis heute

    Informatik

    Control Data Institut Frankfurt

    Mainframe SW-Development System Analysis

Sprachen

  • Deutsch

    -

  • Englisch

    -

Interessen

Malerei
Reisen
Kochen
Wandern

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