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Stephan Kühn
Dipl.-Ing. (BA)
Service Account Manager(The company name is only visible to registered members)
- 04109 Leipzig
- Germany
Personal information
- Wants
- Kontakte, Erfahrungsaustausch
- Haves
- Führungserfahrung als Teamleiter eines Support Teams. Langjährige 2nd Level Support-Erfahrung im Microsoft und Security (PGP, Trend Micro, Sophos/Utimaco) Bereich. Wissen, was über den Tellerrand hinaus geht. Tiefe Kenntnisse von Ticket-Systemen, speziell Omnitracker (Einführung, Weiterentwicklung, Administration), gepaart mit ITIL Wissen. Kommunikationsstärke, egal ob zum Kunden, Hersteller oder bei Eskalationen. Kreative und lösungsorientierte Arbeitsweise.
- Interests
- Gartenarbeit, Fahrrad fahren
- Groups
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Professional experience (9 years, 5 months)
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Oct 2011
- present
(5 months)
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(Only visible for registered members)
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Oct 2011
- present
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Jun 2010
- Sep 2011
(1 year, 4 months)
-
Section Manager MultiVendor Premier Support
Softline Solutions GmbH, http://www.softline-solutions.de
Industry: Information Technology & Services
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Jun 2010
- Sep 2011
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Oct 2002
- Jun 2010
(7 years, 9 months)
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PC-Ware IT AG, http://www.pc-ware.de
Industry: Information Technology & Services, IT, Support, Security,
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Oct 2002
- Jun 2010
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Jul 2007
- May 2010
(2 years, 11 months)
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Section Manager Multi Vendor Helpdesk
PC-Ware IT AG, http://www.pc-ware.de
Industry: Information Technology & Services
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Jul 2007
- May 2010
- Employment status
- Executive
Educational background
- Oct 2002 - Oct 2005
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Berufsakademie Glauchau
Informationstechnik, Dipl.-Ing.
Netzwerk- und Medientechnik
- Languages
- German (First language), English (Fluent), Russian (Basic knowledge)
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Contacts
Stephan Jacob, Susann Knöfler, Konrad Herrmann, Panos Mertzanis(More contacts may only be viewed by registered member)