Syed Masood Ibrahim

Responsible for customer service and marketing activities within the company. Manage JET, eBay, Amazon and FBA activities Analyse the sales pattern based on customer geographic location. Keep a close eye on opportunities that originate due to a change in the consumer behavior etc. Role out performance-based campaigns to engage customers to keep them well informed. Do an Internal audit of XERO invoices entered by the bookkeeper.

One of the leading issuers & processors in the prepaid card industry. Working for them as an Associate Manager Client Services, looking after a team of 70 Level I & Level II tech support agents. Responsible for streamlining all the processes and leading the exciting development of product processing department and teams. Experienced in policy processing and setting strategic plans for the delivery of services across new and existing teams.

Handling outbound project for Reese teleservices and went to Philippines for sales & management training for 3 weeks. Was taking care of 50 TeleSales Representatives.

• Supervising & assisting a team of 30 TSR’s • Daily Sales Review with my team, in the beginning of the day. • Development of new Strategies and constant feedback sessions with my team. • Operations responsibilities: Scheduling TSR shifts breaks and establishing floor polices.

Worked for them as an Operations Manager 2 years. • Leading a team of 50 teleservices agents and technical support engineers (Microsoft/ other technology products). • BPO functioning and quality management analysis reporting. • Dealing directly with the US client and generating business leads for new accounts. • Successfully achieved two new accounts for the company and supervised them single-handedly. • Launching and establishing a Assurance Department.