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Tine Peeters

Service innovation and optimization consultant

(The company name is only visible to registered members)

3500 Hasselt
Belgium

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Personal information

Wants

Experienced, and, hands-on, project manager, in the domains of: Customer Experience Management, Service Optimization & Innovation, Business, Process & Needs Analysis, Change Management, Knowledge Management, Customer Focused Solutions, Human Centered Design
Haves

Experienced, and, hands-on, project manager, in the domains of: Customer Experience Management, Service Optimization & Innovation, Business, Process & Needs Analysis, Change Management, Knowledge Management, Customer Focused Solutions, Human Centered Design
Interests

tennis, volleybal, ICT development, web pages that suck, vinoculture, nice food, wine & dine, literature, theater, cabaret, kommilfoo, traveling, multiple sclerosis, architecture, Barcelona, Monet, Dali, Munch, Miro, Goya
Groups

Professional experience

Nov 2011 - present
(4 months)

(Only visible for registered members)
Nov 2010 - present
(1 year, 4 months)

Consultant

Robert Half Interim Management, http://www.roberthalf-im.be

Industry: Staffing & Recruiting
Nov 1999 - Oct 2010
(11 years)

Senior Project Manager

Human Interface Group, http://www.higroup.com

Industry: Information Technology & Services
Sales assistant

CrownCork

Industry:
Sales Assistant

Condea Chemie

Industry:

Employment status

Employee

Educational background

Master in Applied Linguistics (HIVT - Antwerp)

Languages

German (Fluent), English (Fluent), Spanish (Basic knowledge), French (Fluent), Dutch (First language), Arabic (Good knowledge)

About me

10+ years experience in usability and interaction design for various digital platforms (web, POS, kiosk, mobile, devices, ...).

As a senior project manager and UX expert, I was involved in a wide range of challenging usability improvement projects for both national and international based companies across industries such as Health, Pharma, Travel & Transport, Media, Industry and Telco.

Within the Growthstories team, I have the great opportunity to further strengthen the service innovation teams in creating and designing new services across multiple touchpoints. With my user experience insights and analytical mind, I want to help your business with service design, customer behavior analysis, customer interaction mapping, the usability of your customer touchpoints, … I have one goal in mind: a happy customer.

GrowthStories is a service innovation & optimisation agency. We help businesses to innovate, design and optimize their services for a social and networked world.
More info: www.growthstories.eu