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Tony Pynes

Director Services

(The company name is only visible to registered members)

work

• 27265 High Point
• United States

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Personal information

• Wants

  Services or operational leadership opportunities in US, Europe, or Asia. Strategic planning, business process management opportunities, new contacts, drive change and globalization initiatives, portfolio, management, consulting, projects, PMO, strategy, standardization, global, services, delivery, professional, managed, director, vp, executive, EU, US, travel. operating expenses reductions, warranty cost model Specializing in helping companies: Develop new solutions for entering new markets Improve / reengineer processes Develop new services offerings Drive regional adoption of global standards Develop global standards for technology and processes Streamline operational groups for efficiency Develop IT portfolios that meet business expectations supply chain, partnerships, ITIL, operations management, manufacturing, Lean

• Haves

  Consulting, services, director, vice president, transformation, Operational Excellence, OPEX reduction, Service delivery, Strategic, planning, portfolio, global, leadership, balanced scorecard, balance, scorecard, cross-functional team, leadership, PMO, call center, management, experience managing up to 1000 employees.ITIL Master Certificate (expected May2008) ITIL Service Delivery, ITIL Foundations, ITIL Practitioner, Contact center, standardization, telecom, CTI, operating expense reduction, financial modeling, ROI, BPM, BPR, TQM, BPI, Six Sigma, Cost reduction, solutions, business and financial modeling. cross functional expertise Consulting, projects, PMO, strategy, services, delivery, professional, managed, director, vp, executive, EU, US, travel. Specializing in helping companies: -Handle negotiations with vendors and partners to deliver services -Improve services processes and developing a tighter fit with operations, project management and technical departments -Drive SLA’s and quality programs down into vendor organizations so they support your metrics / goals instead of hindering them -Develop a phased approach to define current services practices, processes, operational efficiencies, then identify areas of improvement with a phased approach to get there. -Reduce operating expenses and develop a warranty cost model that works -Lead internal teams toward a global strategy to standardize services offerings -Drive contract negotiations with service

• Interests

  Private Pilot, Fly fishing, running, long distance motorcycle riding, Catholic, travel, gadgets, ubiquitous computing, watching the changing world and being in awe.

• Organizations

  http://www.linkedin.com/in/tonypynes

• Groups

  

• Employment status

  Executive

Educational background

• Languages

  English