Torben Rick

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VisualCV: http://www.visualcv.com/trdk
LinkedIn: http://www.linkedin.com/in/torbenrick
Plaxo: http://torbenrick.myplaxo.com
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During the years Torben has obtained extensive international experience from top level management positions in:
 
► Denmark, Germany and Switzerland
 
As Chief Operating Officer (COO), Business & Financial Improvement Director (VP), Commercial Project Director, Sales Support Director, Head of Logistics & Procurement Torben has gained extensive experience in areas:
 
► Customer Service
► Business development
► eBusiness
► Marketing
► Logistics & Procurement
► Product management
► Sales
 
and cross-functional business improvement
 
The pivotal point in the different functions has been:
 
► Turn-around and restructuring
► Business improvement and development
► Change management based on developing and implementing organizational programs such as culture change, high performance and competence development
 
Developing and implementing operational innovation, process reengineering, lean management and balanced scorecard has in combination with the organizational programs been the key factors in obtaining the results - significant financial improvement, increasing customer base and increasing customer and employee satisfaction.
 
Torben speaks native Danish, fluent German and English.
 

Business achievements 2008
► Due to heavy focus on business drivers increased EBITDA margin from – 18% in 2007 to + 10% in 2008
 
Business achievements 2006 - 2007
► Business improvement (Lean Management) with a total "cash-in" effect of € 85m corresponding to 9% of the total cost base
 
Business achievements 2001 - 2006
► EBITDA increased by 138% due to heavy focus on customer profitability and efficiency - from € 29.7m in 2001 to € 70.6m in 2005
► EBITDA-margin increased by 82% to 7,0%
► Highest profitability per customer and employee of all German service providers (EBIT per customer and EBIT per FTE)
► OPEX per customer declined by 65%
► Despite getting closer to market saturation the customer base has more than doubled (to 3,4m)
► Customer satisfaction increased from index 100 to 124
► Employee satisfaction pushed from index 72 to 83 points
 
Business achievements 1999 - 2001
► Development and implementation of refocus program (Turn-around) which included cost and revenue program
► Successfully implemented Culture Change Program "Wir machen es einfach" (We just do it - We make it simple)
► Reduced call volume by introducing a wide range of self-services
► Reduced churn by 45% with retention/prevention programs
 
Business achievements 1998 - 1999
► Successful acquisition of an IPS (Internet Service Provider): commercial and legal negotiations, due diligence, business plan and integration
► On the sales side, successfully acquired Credit Swiss First Boston (London) - global customer with an annual revenue of € 13m
► Successfully implemented balanced scorecard and culture program: "Let´s follow the sunrise .... on a balloon trip around the world"
 
Business achievements 1997
► Reengineered the total sales supporting process in TDC
► Raised the professionel level of competence in the organization and made complete management tools to monitor and train the level of competence for the complete support staff