Torben Rick

Torben Rick

M.Sc.(Econ)

Geschäftsführer (Division Director) & Group Business Development Executive

(The company name is only visible to registered members)

  • Hamburg
  • Germany

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Personal information

Professional experience

  • Employment status
    Executive

Educational background

  •  
    Aarhus School of Business

    Marketing & Foreign Trade, M.Sc. (Econ)

  •  
    INSEAD Executive Education

    High Performance Organizations

  •  
    INSEAD Executive Education

    Customer Orientation for Value

  • Languages
    German (Fluent), English (Fluent), Danish (First language)

About me

Online resume, achievements, articles, experience, press, recommendations and blog:



...........................................................................................................................................................................
Experienced senior executive, both at a strategic and operational level, with strong track record in developing, driving and managing business improvement and development, change management and turn-around.

Have worked with value-adding leadership and transformation creating simultaneous top line and button line growth. The main drivers have been marketing and sales efficiency, improved customer and employee satisfaction, customer service, product management, cross functional business improvements and culture change.

Strong strategic management experience in developing strategic directions.

By constantly challenging the way things are done combined with the organizational refocusing programs have been the key factors in obtaining the results:

► Significant financial improvement
► Increasing customer base
► Increasing service-level - customer service
► Increasing customer and employee satisfaction.

International experience from management positions in Denmark, Germany and Switzerland.

Fluent in Danish, German and English
 
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Business achievements 2009 - 2012
► Due to heavy focus on business drivers - reduced cost-base and increased customer base - EBITDA margin was improved from 2% in 2009 to 30% in 2012
► Customer base increased with 60% in a stagnant market - market share up from 26% to 42%
► Customer satisfaction increased from index 67 to 85 - employee satisfaction increased to index 81 (Top performer)
► Successfully changed the organization to be much more market, sales and service oriented
 
Business achievements 2008
► Successful turn-around a high-tech company which was highly under-performing as to its financial performance and product quality. Due to heavy focus on business drivers increased EBITDA margin from – 18% in 2007 to + 10% in 2008
 
Business achievements 2006 - 2007
► Business improvement with a “cash-in” of € 85m equalling to 9% of the total cost base
 
Business achievements 2001 - 2006
► EBITDA increased by 138% due to heavy focus on customer profitability and efficiency from € 29.7m in 2001 to € 70.6m in 2005
► EBITDA-margin increased by 82% to 7,0% and OPEX per customer declined by 65%
► Customer base more than doubled (to 3,4m) and customer satisfaction increased from index 100 to 124
► Best in class customer service - Connect Call Center Test 2001: Best in class, 2002: Second best in class, 2003: Best in class among all German service providers
► Employee satisfaction pushed from index 72 to 83 points
 
Business achievements 1999 - 2001
► Development and implementation of refocus program (Turn-around/Corporate Transformation) which included Cost Improvement and Revenue Improvement Program
► Successfully implemented Culture Change Program "Wir machen es einfach" (We make it simple)
► Reduced call volume by 35% with a wide range of self-services
► Reduced churn by 45% with retention/prevention programs
 
Business achievements 1998 - 1999
► Successful acquisition of an ISP, commercial and legal negotiations, due diligence, business plan and integration
► Successfully acquired Credit Swiss First Boston (London), global customer with an annual revenue of € 13m
► Successfully implemented balanced scorecard and culture program: "Let´s follow the sunrise... on a balloon trip around the world"
 
Business achievements 1997
► Reengineered the total sales supporting process in TDC
► Raised the professionel level of competence in the organization and made complete management tools to monitor and train the level of competence for the complete support staff
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