• Home
• Uwe Kröhn

Personal information

• Wants

  ITIL, ITSM, Service Management Projekte, Interim Management, Neue Herausforderungen, Kontakte, Geschäftspartner, Customer Care, Kundenservice, Versicherungsunternehmen, Finanzdienstleister, CRM, Marketing, Kommunikation, Vertrieb, Business Development, IT-Training

• Haves

  ITIL V3 Expert (zertifiziert), IT Service Management, Business Service Management, Beratung in Service Strategy, Service Design, Service Transition, Service Operation, Continual Service Improvement. Schwerpunkte (operativ / beratend): Incident und Problem Management, Change Management, Service Desk Management Schwerpunkte (strategisch / beratend):Business IT Alignment, Governance, Service Level Management Service Catalogue Management, Service Strategie, Verbesserungsprozesse (CSI, KVP) Weiteres Know how und Erfahrungen in den Bereichen: Marketing, Vertrieb (Sales), Presales, Business Development, Business Relationship Management Projektmanagement, Schulung, Training, Customer Care, Kundenservice, Kommunikation, CRM, Makler, Versicherungen, Finanzdienstleistung, Internet, Portal, Software

• Groups

  

• Employment status

  Freelancer

Educational background

• Languages

  German, English