Zeynep Olcay Dogan

I promoted team work and quality service through daily communications and coordination with other departments. I met customer expectations by problem-solving any unexpected travel challenges. I communicated any outstanding guest requests or issues to management that may require additional monitoring or follow-up. I responded appropriately to guest complaints. I made appropriate service recovery gestures in order to ensure total guest satisfaction. I also got training as a night auditor and concierge lounge

I improved my organizational skills. I developed on giving excellent attention to detail. I developed my verbal and written communication skills. •I controlled, coordinated and managed the business flow with the suppliers and customers, customs agents and the forwarding agents. •I followed up the customs procedures of the import and export processes, pursued the flow of all the documents and information and managed the processes and informed the relating units. •I arranged the monthly reports relat