- Service Desk & Incident management (1st level)
- Filtering incident and providing primary liaison between Sys Ops and customer service to the T2 user community.
- Supporting the business by managing the Help Desk service
- Responding rapidly to user requests and logged Help Desk incidents.
- Providing management reports and metrics on Help Desk activities.
- Providing problem management process support across groups.
- Aiming to increase the... Mehr...