Customer expectations are changing more rapidly than at any prior time in recent history.
In this timely webinar, Brad Cleveland, Senior Advisor at ICMI, will identify the steps you can and must take now to maximize your strategy for social service: Listening, building the right team, reshaping your customer access strategy, establishing the right measures, and others.
This webinar will also feature presentations from:
• Tony Kavanagh of Salesforce.com will provide its definition of Social Customer Service, why it matters for your contact center and the value delivered.
• Rick Williams of Yamaha presents some of the company’s “past pains,” how it overcame these challenges and the impact on Yamaha’s business.
• Rob Rose of Deloitte discusses what Deloitte finds exciting about what was accomplished at Yamaha, including the important points on integrating social media into customer service.
Date: Thursday, August 30