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CallCenter Circle

CallCenter Circle ist ein Kreis von Call Center Managern und Führungs- sowie Fachkräften, die Erfahrungen austauschen und Kontakte pflegen.

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Falko Grath Using the Contact Center as Your Omni-Channel HUB for Actionable Insights
Clarabridge Webinar:
Using the Contact Center as Your Omni-Channel HUB for Actionable Insights
Most companies, especially Healthcare providers, are sitting on a wealth of customer feedback data in their Contact Centers including: agent notes, chat, email, surveys, and call recordings.
Hear how Clarabridge CX Analytics is being used to bring all that data together!
Falko Grath
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Featured Speaker:
Sid Banerjee
Founder and Vice Chairman, Clarabridge
Sid Banerjee is Founder and Vice Chairman of Clarabridge. Sid provides executive leadership and strategic direction and is a well-known expert in customer experience, business intelligence, and text mining. Over his careers, Sid has amassed over 20 years of business intelligence leadership experience. A founding employee of MicroStrategy, he held VP-level positions in both product marketing and worldwide services. During his tenure leading MicroStrategy’s worldwide services division, he grew the organization to 500+ employees supporting enterprise deployments of BI solutions. Before joining MicroStrategy, Sid held management positions at Ernst & Young and Sprint International.