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Embedded Software

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Ese logo Embedded Software organisiert das folgende Event: Die Highlights auf dem ESE Kongress 2018
Sebastian Gerstl Funktionale Sicherheit über den Entwicklungs-Lebenszyklus hinaus sicherstellen
Wenn es um Sicherheit geht, wird moderne Softwareenwicklung ein scheinbar nie endender Zyklus: Ständig müssen neue Sicherheitslücken adressiert und behoben werden. Wie bekommt man Compliance Management, Rückverfolgbarkeit der Änderungen und das Ausliefern neuer Updates in den Griff?
Sebastian Gerstl Fünf notwendige Schritte zur Sicherung der Softwarequalität
Mit Hilfe automatisierter Testmechanismen kann die nötige Agilität erzielt werden, um den Zeitplan einer Entwicklungspyramide zu halten und zugleich Qualität sicherzustellen.
Sudhanshu Kumar Jena Contact Center Software Market Global Industry Analysis, Segments, Top Key Players, Drivers and Trends to 2024
Request sample Copy of this Report: https://bit.ly/2FkGPPy
Contact Center Software Market is projected to surpass USD 40 billion by 2024. The growing demand for meeting dynamic customer requirements, technological advancements in the field of machine learning, AI, and IoT, and the rising integration with social media platforms are the major factors driving the global contact center software market growth. The increasing demand for cloud-based contact center software solutions by various industry verticals including BFSI, healthcare, IT & Telecom, travel and hospitality, and government organizations also has a positive impact on the market.
The Interactive Voice Response (IVR) segment dominates the contact center software market and accounted for over 15% of the market share in 2017. The rising adoption of smartphones by customers has replaced the traditional voice-based IVR with the visual IVR technology. This transformative platform allows customers to touch the screen menus and to get their required answers instead of waiting for the traditional IVR to read the unwanted options not required by customers. This visual IVR software handles around 75% of the customer service calls thereby transforming the functioning of contact center and leading to customer delight.
Avaya, Cisco, Five9, Huawei Technologies, BT, and 8x8 are among the prominent vendors in the contact center software market. Other noticeable players include Ameyo, Enghouse Interactive, Aspect Software, Fenero, Genesys, Mitel, NEC, Nice, Nixxis, Oracle, Ring Central, Solgari, Unify, Verizon, and Vocalcom. Mergers and acquisitions are the major strategies adopted by the players to gain a competitive market share. For instance, in September 2018, Twilio acquired a contact center software company Ytica aimed at expanding its position in the highly lucrative market.

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Über die Gruppe "Embedded Software"

  • Gegründet: 21.05.2012
  • Mitglieder: 5.133
  • Sichtbarkeit: offen
  • Beiträge: 934
  • Kommentare: 294
  • Marktplatz-Beiträge: 43