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IT-Finance - Information Technology for Finance

Themen rund um IT-Finance. Die Gruppe für IT-Entscheider und Führungskräfte.

Frank Schwab Service Design and Technology in Retail Banking
Summary:
Design is not limited to products. Design can also be applied to banking services to generate better results. First retail banks design branches, online banking and bank customer experience. New technology and renewed IT landscapes play an essential role to enable service design in retail banking.
Read the full article with illustrations here: