Paying for a software as per the usage on a subscription basis rather than fully owning can be defined as Software as a service (SaaS). SaaS applications are accessed using a web browser from a remote location and eliminates the hassles of installing, upgrading and maintaining the software for the owner. As a business delivery model for many corporate applications SaaS provides a huge variety of software to industries from various verticals and the software include database management software, messaging software, enterprise resource planning (ERP), gaming applications, service desk management, payroll software, computer designing software, customer relationship management (CRM), content management (CM), development software, virtualization software, collaboration, invoicing, talent acquisition accounting, management information systems (MIS), human resource management (HRM) and antivirus software. SaaS has been integrated by major upcoming and leading software companies with major adoptions witnessed by the SME’s. The advantage offered by SaaS is the cost reductions associated with it and the eliminations of hidden costs.
Customers are the greatest asset for any organization and employees are the backbone of any successful business. Understanding the importance of both these resources, many small and large organizations globally have adopted CRM and HRM applications to establish long-term relationships with their customers and also manage their internal human resource efficiently. Google, Inc., Fujitsu Ltd., Amazon.com, Inc., ADP, LLC, IBM Corporation, Salesforce.com, Inc., Workday, Inc., Oracle Corporation, SAP SE and Microsoft Corporation are some of the major players in the global Software as a Service market.