Dear Sir/Madam
The Offshoring Research Network (ORN) is a widely recognized international community of researchers and practitioners studying the globalization of business functions and services. The ORN research team is managed by Duke University (USA) and includes research partners from Germany, the Netherlands, Belgium, Denmark, Italy, the UK, Spain, and Australia. Since 2004, it has been collecting firm- and project-level data on offshoring strategies, drivers, risks, location choices, delivery models, performance outcomes and future plans. Over 1,500 companies have participated in the annual ORN Corporate Client Survey or the annual ORN Service Provider Survey.
The ORN research team has just launched the 2009 ORN Service Provider Survey. This survey collects data on the provision of offshore services, e.g. ITO, finance & accounting, HR, legal services, call centers, marketing & sales, procurement, software development, engineering, product design, R&D, analytical and knowledge services. We would like to invite you to participate in this survey. As a provider of global services, your input is extremely important to help our international research team better understand this quickly evolving space and to derive strategic recommendations for practitioners.
You may access the Service Provider Survey through the following link:
If you do not consider your company a service provider, the annual ORN Corporate Client Survey will be released in the next couple of weeks.
The Service Provider Survey will close March 23rd, 2009.
Benefits for participants include:
* Receiving the complete analysis of survey results, including
service profiles, service locations, drivers, risks, performance,
future plans etc., broken down by function (ITO, BPO, etc.), size
of provider, headquarter location and other criteria.
* Receiving an invitation to attend the annual debriefing workshop
or webcasts to get behind the numbers and discuss future
directions for research.
* Accessing to Duke thought leadership papers, research
publications, and case studies
* Sharing ideas and network with peers in a secure platform (date to
be determined).
Who should participate?
* All companies providing global services, e.g. BPO, ITO, call
centers, procurement, knowledge and analytical services, software
and product development, to client companies from the U.S., Europe
and other regions
* Participants should be familiar with strategy and operations for
each service your company offers
The information you provide will be held in strict confidentiality. Under no circumstances will the identity of participating companies or company specific responses be shared outside the research team without explicit written permission. The research team will sign a non-disclosure agreement upon request.
Please visit the following links for additional details.
Offshoring Research Network homepage:
Research FAQ:
Past Research Highlights:
Please also consider joining the ORN group on XING which will provide you with up-to-date information on the latest ORN and other offshoring-related surveys, research reports and events, and which discusses key issues related to the offshoring, outsourcing and global service delivery domain based on rigorous research and long-term expertise:
Thank you for your time and support of our research.
Best Regards,
Stephan Manning
ORN Senior Research Associate
Duke University, The Fuqua School of Business