Learn Communication & Persuasion from a hostage negotiator

"It's not life or death." It's a usual phrase, a reminder to keep things in proportion. But some situations are life or death. Take hostage negotiation (Richard Mullender's key discipline) or talking someone off a bridge. Whether working with the Taliban, would-be suicides or jilted husbands, Mullender has been guided by one rule.

​The more you can get someone to talk, the more they'll give themselves away.

​Imagine you shared Mullender's life or death listening skills. That you knew how to keep someone talking. Without them being aware that you were contributing remarkably little to the conversation. That - equally important - you knew precisely what to listen for. And finally that you could use your new knowledge to communicate on a subliminal level. And as a result, you could influence where it mattered most. Think of these benefits for you and your career. For your relationships, professional and personal.

​Now you can do exactly that. No conversation will ever sound the same again!