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XING Help Centre

Here you’ll find answers to your questions, and information about XING features. You can also contact the XING Support team (available in English and German) if you need any other assistance.

By the way, we've published some help videos that may be of use to you: Go to videos

Mobile Handshake

  • I tried to use the Mobile Handshake feature to connect with other XING users, but nothing happened.
    Please make sure that your device is able to determine your location and that your contact starts the Mobile Handshake feature at the same time as you.
  • What information do I send when I use the Mobile Handshake to add a XING member to my network?
    Contact details are shared using the default settings that apply on the platform. Usually these include business contact data, instant messaging details and permission to send messages. If you manually edit the default settings when adding or accepting contacts, then the app will use these settings.
  • Why does the Mobile Handshake need to know where I am?
    XING already has a lot of users all over the world. We use location information to limit the number of smartphones that can connect with one another in order to make it easier for users. So if you activate the Mobile Handshake in London, you will only be shown a list of members nearby rather than an exhaustive list with people from Paris or Berlin. This is why GPS needs to be activated. If you deactivate the GPS function, you won't be able to use the Mobile Handshake.
  • Will the Mobile Handshake work if people are using different smartphones and brands?
    Yes! The Mobile Handshake works with all kinds of different smartphones. Just make sure that your mobile device has a HTML5-capable mobile web browser such as Safari (iPhone). We're currently developing the Mobile Handshake for other platforms.
  • Will the Mobile Handshake always be free of charge?
    The Mobile Handshake is a quick and easy way to add XING members to your network without having to type in their name. XING wants as many people as possible to have and use the Mobile Handshake, which is why we're working to increase the overall functionality of the feature. We currently have no plans to start charging for using the Mobile Handshake.
  • What information does the Mobile Handshake send?
    The Mobile Handshake is based on the standardized Geolocation API created by the World Wide Web Consortium (W3C). Depending on your device, GPS, IP addresses, or WiFi positions may be used to determine your location. When you launch the Mobile Handshake, your phone will send information letting our servers know where you are to make it easier for you to expand your network. Your personal data is protected at all times.
  • How does the Mobile Handshake work?
    The Mobile Handshake consists of two parts: 1) GPS to determine your location and 2) An algorithm on our servers used to match data. With GPS and the Mobile Handshake launched on your smartphone, relevant information is sent to our servers, which in turn deploy an algorithm to provide a list of smartphones nearby with the Mobile Handshake activated.
  • Is the data sent using the Mobile Handshake secure?
    Yes! A whole range of user experience and maximum personal data protection measures were used to develop XING's Mobile Handshake. All of the data exchanged by your smartphone and the XING servers are encrypted using 128-bit technology. You decide whether you want to let other XING users know where you are when you launch the Mobile Handshake. Information will only be sent if you and other XING users in your vicinity launch the Mobile Handshake at the same time. XING never passes your data on to third parties. Please refer to our Privacy Policy for more information.
  • What do I need to be able to use the Mobile Handshake?
    The Mobile Handshake is currently available via mobile Internet browsers on iPhones and smartphones running Android. To get started, just enter "mobile.xing.com" into your browser's address bar. The Handshake logo will appear at the top of the screen. You can also access this function with the iPhone app (version 3.0) and the BlackBerry app (version 1.6).