XING Help Centre
Here you’ll find answers to your questions, and information about XING features. You can also contact the XING Support team (available in English and German) if you need any other assistance.
By the way, we've published some help videos that may be of use to you: Go to videos
Why can't I see the photo of one of my XING contacts even though I know this person has a profile photo?
In Outlook, people are assigned to their XING profiles using their e-mail address(es). If you receive an e-mail from one of your XING contacts (e.g. firstname.lastname@example.org), Outlook will not display their XING profile data if they are registered on XING using a different e-mail address (e.g. email@example.com).