XING Help Center
Here you’ll find answers to your questions, and information about XING features. You can also contact the XING Support team (available in English and German) if you need any other assistance.
NEW The first 4 help videos are now online – check them out now: Go to videos
Why can't I log in anymore?
There are several reasons why you weren't able to log in. Here are a few potential solutions:
Have you forgotten your password?
If so, click on "Log in" in the top right-hand corner, followed by the link "Forgotten your password?". Now you can enter the e-mail address you used to sign up on XING. We'll then send you an e-mail with a new password.
Do you have a new e-mail address?
Please log in with your old e-mail address, i.e. the one you entered in your XING profile. Even if you don't use that e-mail address any more, you can still use it to log in to XING. Once you've done that, go to your profile and edit your e-mail address. You'll then be able to log in using that e-mail address.
Have you forgotten your password and the activated e-mail address?
In this case, please provide the following information which we need to make sure you're the profile owner:
- Date of birth
- Name of the person who invited you (if applicable)
- Address listed in your profile
- Phone number in your profile
- The last four digits of your bank account/credit card number (Premium members)
- The e-mail address in your profile
- Your current e-mail address (if not the one entered in your profile)
Once you've sent us this information we'll get back to you with your current login details.
Please send the above information to us via the contact form.
Are you prompted to accept cookies for the XING site?
First of all, please check to see whether your browser accepts cookies. If not, please activate this setting. If it does, please delete any existing cookies and then reactivate them.
More information about deleting cookies
More information about activating cookies
You've already reset your password but can't log in?
This is probably due to your cache, so here's how to delete it:
More information about deleting your cache"