XING Help Center
Here you’ll find answers to your questions, and information about XING features. You can also contact the XING Support team (available in English and German) if you need any other assistance.
NEW The first 4 help videos are now online – check them out now: Go to videos
Problems reading and sending messages
A lot of problems that occur in connection with reading and sending messages are due to outdated browsers, so please check to see if you're running the latest version of your browser, i.e. Internet Explorer, Firefox, Chrome, Safari, etc.
If you're still having problems, please check whether you've installed a browser add-on (e.g. Google toolbar) that may be causing this to happen and then deactivate it. If that doesn't work, please delete your browser's cache (if you're not sure how to do this, search for cache in your browser's help files).
If this problem still persists, please feel free to contact us and provide the following information:
- Your operating system (e.g. Windows 7 Home Premium, OS X 10.8, etc.)
- Your browser and version (e.g. Google Chrome 23, Firefox 10, etc.)
- If possible, a screenshot clearly illustrating the problem
Please then send this information to us via the contact form.
problems,errors, sending, reading, receiving