We are the heart of IT at JetBrains. The entire company's productivity depends on the reliability and stability of our IT services.
We maintain the company's huge infrastructure and help our programmers write code every day. We stay at the cutting edge of innovation and implement the latest technological advancements including our own ideas.
Our close-knit team is looking for a new member to help us monitor the health of JetBrains IT services.

Together with the team, you will:

• Monitor public and internal IT services around the clock.
• Process events in the incident management system in a timely manner.
• Diagnose issues and fix them when possible.
• Develop and maintain the existing monitoring systems: Terraform for managing resources on AWS and VMware vSphere, Ansible for configuration management, TeamCity for Continuous Delivery; develop the Prometheus + Kubernetes bundle.
• Perform DevOps tasks for other teams.

Requirements:

• The ability and willingness to work night shifts.
• Experience in administering Linux OS and Linux/Unix applications (eg DBMS, web servers) as a system administrator or DevOps.
• The ability to diagnose issues with networks, operating systems, and applications;
• Solid understanding of basic protocols at various levels (for example, DNS, DHCP, SSL, SNMP, etc.). It is not the set of protocols itself that is important but understanding the low-level processes behind basic actions, such as starting the PC or entering a URL in a browser.
• Maintaining documentation and keeping the team informed about recent changes.
• Strong knowledge of at least one monitoring system.
• Hands-on experience in automating daily tasks with shell scripts, Ansible, or any other configuration management system would be a plus. Please provide links to GitHub if available.