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2nd Level Support (m/w) Frankfurt

Harvey Nash GmbH supports many of Germany's leading organisations to source, recruit and manage the highly skilled IT and engineering talent they need to succeed in an increasingly technology-driven world.


We offer some of the most interesting and challenging roles where you get to work with the latest IT Technologies with some of the biggest clients in Germany.

For our client in Frankfurt we are looking for 2nd Level Supporters (m/w) on a permanent basis.

Start: ASAP

Location: Frankfurt
Industry: financial




  • Installation/removals/relocations and services (IMAC) for standard Wintel client infrastructure within the clients campus location
  • Hardware repairs (break & fix), incl. mobile devices, as well as handling of spare parts and swapping of replacement equipment
  • Basic Network setup, shares and connectivity for Desktops, Notebooks, mobile devices, IP telephony and Printers
  • Assistance, guidance and training of users regarding used HW, main applications and Data Recovery/Security.
  • Ensure customer satisfaction by advising individuals on preventive maintenance and configurations which may positively impact product performance
  • Takes responsibility for potential or desired follow-up services or problem escalation
  • Administration of service tickets in own Ticket System
  • Adherence to the given service parameters incl. timely and accurate reporting




  • Good knowledge of MS operating systems (Windows Vista, 7, 10) and MS Office 365 applications, as well as Apple OS, Android OS and COTS applications (commercial-off-the-shelf-products)
  • Professional experience in the areas of networks, Active Directory, security; VPN
  • Professional Hardware experience in Desktop, Notebook, Peripherals as well as Printer and mobile devices and tablets; certifications beneficial
  • Excellent soft skills such as resilience, friendliness, experience in service, team player, well-groomed and confident manner
  • Fluent in written and spoken English, Good German skills
  • High level of initiative, customer focus and solving problem attitude
  • Driving license B


If you are interested in this vacancy, we would be pleased to receive your updated CV, availability and your salary expectations.


Please feel free to contact me if you have any questions.

T: +498983930614 

M: +491622392033

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