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On behalf of our customer,one of the largest European aircraft manufacturer, we are searching for an Customer Order Specialist (d/f/m)

Your Tasks

  • You will be part of a multi-national team and responsible to manage orders for spare part kits on time, cost and quality to all worldwide Airbus commercial aircraft customers
  • You will be the customer interface in charge of managing sales, purchase activities and coordinating the supply chain of modification kits in close collaboration with all worldwide Airbus commercial aircraft customers
  • You will manage the order intake, align layover time and delivery schedule in consultation with customers and stakeholder departments
  • You will define a proper demand and production planning in order to ensure kit deliveries on time, cost and quality
  • You will monitor order progress, provide frequent status updates and planned delivery dates to the Customer
  • You will identify delivery delays at an early stage, manage recovery plans and implement improvement actions in order to prevent recurrent issues
  • You will coordinate and analyze customer complaints, implement and track corrective measures with internal and external stakeholders to improve customer satisfaction
  • You will check material consumptions and plan future material demands in line with inventory Requirements
  • You will be actively involved in the service bulletin creation process and ensure the quality of the relevant information provided by the mod kit department
  • You will clarify technical questions together with the relevant interface departments like retrofit and Engineering 

Your Profile

  • University degree in industrial engineering or supply Chain / Logistics
  • Knowledge in Customer Service and Supply Chain / Logistics
  • Positive, pro-active and enthusiastic working style and ability to develop and propose creative solutions
  • Flexible, able to work under pressure with tight deadlines and successfully deal with unexpected situations
  • Structured way of working and very good communication, presentation and analytical skills
  • Willingness to travel (1-2x per year) 

Mrs. Daniela Klimke
Tintschl Technik GmbH
Sanderahmer Straße 23
26452 Sande
E-Mail: daniela.klimke@tintschl.de 
Tel: +49 (4422) 5068342 

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