October 28, 2020

Senior Manager, Education Services Content Strategy


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Business Summary:

VMware accelerates digital transformation through a software-defined approach to business and IT. The trusted platform provider of choice for more than 500,000 customers globally, VMware is the pioneer in virtualization and an innovator in cloud and business mobility. A proven leader, VMware allows customers to run, manage, connect and secure applications across clouds and devices in a common operating environment.

Our team of 20,000+ people working in 50+ locations worldwide is committed to building a community where great people want to work long term by living our values of passion, innovation, execution, teamwork, active learning and giving back. If you are ready to accelerate, innovate and lead, join us as we challenge constraints and problem solve for tomorrow today.

The global Technical Services Center of Excellence (TSCoE) is part of VMware’s WW Readiness Accreditation Certification & Enablement (WW RACE) organization. The TS CoE team is trusted with producing enablement strategy for our global customer facing technical services teams as well as partnering with our Education Services to define, source and curate content that our customers need in order to achieve business outcomes by utilizing VMware solutions. The goal of the TS CoE team is to simplify learning, making it easy for technical teams at VMware and beyond, to obtain the knowledge and skills they need to be more successful with VMware solutions. In this role you will liaise with WW Customer Education Services to ensure the content requirements they need are fulfilled for them to achieve their bookings, revenue, and margin targets.

Job Role and Responsibilities:

We are seeking an innovative and strategic leader to join our team as the Senior Manager for Education Services Content Strategy. In this role, you will work with Education Services Leaders to understand their strategic priorities and identify required content assets needed to execute on said strategy. The successful candidate will optimize available offerings, collaborate with our Enablement Business Partners and our Curriculum Development organization to evaluate, prioritize and make available Education content that is to be delivered to our customers.

The ideal candidate is a proven leader that demonstrates high technical aptitude paired with a collaborative spirit. The successful candidate will have strong experience creating prioritized course development plans, managing senior relationships, with an ability to lead solution execution efforts by working across the WWRACE and WW Education Services organization to identify needs, develop effective solutions, and manage content availability. Strong interpersonal skills to work effectively with multiple internal key stakeholders and peers is mandatory. The ideal candidate will have a familiarity with the inner workings of our WW Education Services organization.

  • Gather business requirements from stakeholders
  • Instructional Analysis and Design techniques in order to develop course requirements
  • Rationalize course development priorities based on business outcomes
  • Achieve an interlock between all stakeholders to drive education services revenue
  • Report expected revenue against actuals to adjust priorities in the future
  • This role could also support GTM strategies such as subscription modeling, course retirement, alternative revenue sources like education consulting services, readiness skill assessment services, etc.

Required Skills:

  • Knowledge of the VMW product suite and product positioning
  • Significant experience in Software Customer Education Services P&Ls
  • Strong collaboration and Interpersonal Skills Strong business acumen (business modeling, business cases, etc.) Balancing multiple customer requirements
  • Experience working in a multinational, global company with diverse geographic requirements Self-directed, self-starter

Preferred Skills:

  • Eagerness to translate high-level business objectives into actions

  • E xcellent communications skills, with the ability to synthesize, simplify and explain complex problems to different types of audience, including executives

  • Experience in Software, Cloud, or Infrastructure such as Compute, Network, Storage

Home Office - Anywhere in the United States.

This job opportunity is not eligible for employment-based immigration sponsorship by VMware.

VMware Company Overview: VMware, we believe that software has the power to unlock new opportunities for people and our planet. We look beyond the barriers of compromise to engineer new ways to make technologies work together seamlessly. Our cloud, mobility, and security software form a flexible, consistent digital foundation for securely delivering the apps, services and experiences that are transforming business innovation around the globe. At the core of what we do are our people who deeply value execution, passion, integrity, customers, and community. Shape what’s possible today at http://careers.vmware.com.

Equal Employment Opportunity Statement: VMware is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: VMware is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at VMware are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. VMware will not tolerate discrimination or harassment based on any of these characteristics. VMware encourages applicants of all ages. Vmware will provide reasonable accommodation to employees who have protected disabilities consistent with local law.

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Employee benefits

  • Work from home
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  • Restaurant tickets
  • Company pension
  • Convenient transport links
  • Company car
  • Mobile device
  • Profit-sharing
  • Events for employees
  • Dogs welcome
  • Flexitime
  • Accessibility
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  • Private internet use
  • Car park
  • Company doctor
  • Training
  • Employee benefits
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