Job Description - Technical Support Specialist, Inventor (19WD35820)
Technical Support Specialist, Inventor 19WD35820 Europe, Middle East and Africa-Germany-Bavaria-Munich
Technical Support Specialist, Inventor
Position Overview We are hiring a German-speaking Technical Support Specialist to join our friendly team of tech enthusiasts assisting customers to get the best out of their Autodesk products.
Do you enjoy solving problems and helping others? Are you passionate about customer experience? Are you familiar with Autodesk Inventor or similar software? Then we would like to hear from you!
You will be responsible for resolving customer issues reported to Autodesk via phone, web, online forums, and other channels, and documenting these for our Knowledge Base. You may also engage in a variety of proactive support activities such as: developing and presenting webinars, hosting Q&A sessions on our online communities, or presenting at company events like Autodesk University.
Provide timely, friendly and efficient assistance to Autodesk customers on a variety of issues and questions
Document problems and solutions in short and clear articles for our knowledge base
Research, verify, and document product issues
Manage customer expectations by providing timely updates on progress
Experience in the use of design, simulation, or manufacturing software (CAD, CAM, CAE, ECAD, or Data Management)
Experience in the mechanical engineering industry
Excellent written and verbal German and English communication skills. (Additional language skills are a plus)
A passion for helping people
Aptitude for problem-solving
Ability to thrive in a fast-changing environment
Familiarity using Autodesk Inventor, AutoCAD and/or other Autodesk products
Customer service experience
The Ideal Candidate
Customer-focused Building strong customer relationships and delivering customer-centric solutions with empathy and attention to detail
Decisive Making good and timely decisions. Clarifying assignments, prioritizing work and attending to detail to ensure work is done in a timely and quality manner
Accountable Holding yourself and others accountable to meet commitments
Action Oriented Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm
A Nimble Learner Actively learning through experimentation when tackling new problems, using both successes and failures as learning opportunities
A Team Player Building partnerships and working collaboratively with others to meet shared objectives
Valuing Differences Recognizing the value that different perspectives and cultures bring to an organization
About Autodesk With Autodesk software, you have the power to Make Anything. The future of making is here, bringing with it radical changes in the way things are designed, made, and used. It’s disrupting every industry: architecture, engineering, and construction; manufacturing; and media and entertainment. With the right knowledge and tools, this disruption is your opportunity. Our software is used by everyone - from design professionals, engineers and architects to digital artists, students and hobbyists. We constantly explore new ways to integrate all dimensions of diversity across our employees, customers, partners, and communities. Our ultimate goal is to expand opportunities for anyone to imagine, design, and make a better world.
Customer & Product Support
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