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Operations Specialist - Global License Advisory Services

VMware Peking

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As part of the VMware Global License Advisory Services (GLAS) APJ(Asia Pacific & Japan) Operations Team, the China Operations Specialist will be primarily responsible for strategizing and executing end-to-end Operational support for enabling the Geo Lead and Engagement Managers (Ems) to manage a profitable and growing GLAS business in China. The Operations Specialist is responsible for identifying customers and converting quality, high-value targets into active GLAS audit or ELA Optimization (ELAO) engagements. This role will require partnering and building relationships with all levels of the China Sales Org across all segments, as well as working with GLAS Ops team in Bangalore. Influential communication skills, acute attention to detail, flexibility, and superior organizational skills are necessary.

VMware is a rapidly growing company with the opportunity for many exciting challenges. There is a need for desire and ability to work in a dynamic and fast-paced environment in order to be successful in this role.

Key Responsibilities:

• Identify potential audit candidates by performing in-depth analysis of customer historical bookings and external databases

• Validate the relevant customer entities and Entitlement Accounts (EAs) which will be used as a basis to prepare the customers’ entitlement report

• Perform in-depth analysis of Enterprise License Agreements

• Be the pioneer in establishing GLAS operations practice in China by embedding processes and practices, building key stake holder relationships and having a balanced market and internal view point

• Communicate with Operations teams and EMs via phone, web meetings, and emails to understand deliverables and drive execution

• Identify customer executive contacts and prepare License Compliance review notification letters for delivery to end customers. Handle customer queries effectively

• Work with GLAS Ops team on key processes like Reconciliation, audit closures and maintaining customer record sufficiency

• Compose and maintain process playbook with updated processes

• Take up ad hoc projects and tasks - as necessary

Soft Skills:

• Excellent written communication skills to facilitate effective writing of correspondence with internal and external customers

• Demonstrate strong oral communication skills

• Ability and motivation to work efficiently and productively in a multi-task environment on a daily basis, independently and with minimal supervision

• Ability to identify and analyse problems using sound judgment and determine solutions in order to effectively resolve issues

• Strong work ethic and sense of responsibility

Pre requisites and Qualifications:

• Educational requirement – Any Graduate Degree/MBA/CA – Inter or Final

• About 4 - 6 yrs of relevant work experience in an MNC

• Proficiency in Mandarin and English is a must

• Experience in Data Analysis and research would be preferred

• Preferred knowledge and experience with any of these LOB's/competencies: Software Industry License Compliance, Renewals, Order Management, Service Contracts, Install Base, Licensing

• Experience in Sales, Marketing or Project Management will be an added advantage

• Software proficiency in Oracle, Excel and Outlook is required

• Software proficiency Quickbase would be an advantage

• Ability to initiate process improvement plans and drive for change

• Demonstrated ability to work effectively with cross-departmental teams

• Demonstrated ability to manage the process in absence of the lead

• Preferred knowledge: Understands tools and solutions functioning front end & backend (Oracle 11i, R12 and SAP, OBIEE reports functioning)

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