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Senior Customer Success Engineer

VMware Pune

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VMware is a pioneer of the Software Defined Data Center and we are now investing in bringing the Operational excellence in new age data center.

You will bring your standout talents to this by being part of this high-profile project which will redefine network and security operations in SDDC. In Customer Success Engineer role you will work directly with customers, field sales, delivery and product development teams to help ensure the successful incubation, adoption and enablement of VMware's vRealize Network Insight.

You should be highly organized, thorough and motivated professional who understands the importance of being a strong teammate and leader when it comes to crafting a solution and liaising with customers. The role will include being a key field partner for engineering teams, working closely with customers, as well as assisting initial sales and delivery to customers who require advanced architecture designs and services.

You will wear many hats, and your work will have a real impact on the success of VMware Customers and their business. You’ll be part of an agile and bright team that accepts open communication, empowerment, innovation, collaboration and a shared focus on customer success.

Your Responsibilities

  • You will work with customers and delivery teams to deploy vRealize Network Insight, and where applicable, you will incorporate VMware Validated Designs (VVDs) and standard methodologies.
  • Directly support critical customer concerns.
  • Deliver workshops to train customer, Partners and field.
  • Act as the architectural and deep subject authority to deliver technical assistance for consulting engagements with customers.
  • Develop and maintain technical and business expertise of cloud industry directions and trends.
  • Work closely and reciprocally with Product Management and Engineering and launch as well as the continuous refinement.
  • Collaborate with architects in the cross functional teams to provide authoritative technical architectural support and mentorship for the product incubation phase and during the development of emerging solutions and services.

Our Requirements

  • You should have minimum of 10 years of experience in a customer-facing technical field role (for e.g Systems Engineer) with at least 5 years in customer success engineering roles.
  • You should be conversant in VMware virtualization, Operations & Management products
  • Up-to-date VMware Certifications with Strong Networking Knowledge.
  • Shown design and production-level (business critical) deliveries to customers of large-scale/complex deployments of multi-VMware & 3rd-party networking and security products.
  • Direct experience crafting and deploying production level large scale integration deployments.
  • Confirmed ability to provide clear, concise, and highly impactful knowledge exchange within peer communities through mentoring, workshops, direct customer engagements and official training forums.
  • "Start-up" creativity, passion and execution - enthusiasm, technical credibility without hubris, and follow-through.
  • Shown critical thinking and advanced troubleshooting skills and qualities, validate logs & alarms for RCCA.
  • Ability to see and present "the big picture" through strong listening and question-based selling skills.
  • Effective in working both independently and in a team setting with other high performing technical architects.
  • Excellent social skills, both written and oral, are required.
  • Software development, Scripting, exposure to Java based products and integration skills are useful.
  • Bachelor’s Degree in Computer Science, Engineering, Mathematics, related field or equivalent experience.

We are daring, we are not afraid to question the status-quo. We promote innovation that disrupts industry. We accept diversity and folks who think different. We dream big and we have the passion and aim to make those dreams a reality and have fun doing it!

VMware is an equal opportunity Employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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