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Tasks

• Serve as IT Service Owner for Citrix Netscaler remote access.
• Optimize NetScaler for performance, scalability, and security.
• Provide 24/7 support and troubleshooting for complex issues., * Ensure a high service level by taking over IT Service Owner role for the remote access infrastructure based on Citrix Netscaler
• Configuring and optimising NetScaler appliances for high availability, scalability, and performance
• Providing advanced troubleshooting and support for complex issues related to Citrix NetScaler
• Ensuring the security of the NetScaler environment by configuring and maintaining security features
• Performing regular maintenance tasks such as firmware updates, backups, and log analysis to prevent issues before they occur
• Participating in disaster recovery and business continuity planning
• Project work and project support
• 3rd level and 24/7 on-call duty

• Higher education in computer science and proven Citrix experience.
• Strong networking knowledge and excellent troubleshooting skills.
• Basic scripting skills and effective communication abilities., * Strong understanding of networking concepts, including TCP/IP, DNS, DHCP, and routing protocols
• In-depth knowledge of load balancing techniques, content switching, and application delivery controllers
• Excellent troubleshooting skills, with the ability to analyze logs, identify issues, and resolve complex problems
• Effective communication and collaboration skills, with the ability to explain technical concepts to non-technical stakeholders
• Self-motivated personality
• Higher education in computer science
• Proven experience with Citrix NetScaler, preferably with versions 12.x or later
• Basic scripting skills in languages like PowerShell, Bash, or Python, and experience with automation tools
• Relevant certifications, such as Citrix Certified Professional - Networking (CCP-N) or Citrix Certified Expert - Networking (CCE-N)
• Knowledge in other technologies like Zscaler ZIA & ZPA, 2FA/MFA, PKI and Mailgetway would be a plus
• English fluently & German desired