Shared Services, Outsourcing and Offshoring

Shared Services, Outsourcing and Offshoring

Posts 1-3 of 3
  • Magdalena Szarafin
    Magdalena Szarafin    Premium Member   Group moderator
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    Hello

    Outsourcing is expanding and there are more and more new specialized forms of it. As the classic concept of BPO was not sufficient any more, the concepts of ITO and KPO have been intruduced. However, after a short period of time LPO, which stands for Legal Process Outsourcing, has been introduced to differentiate the specific outsourcing for legal services from other KPO-related services.

    In fact, legal outsourcing has a long tradition: law firms realized the benefit of outsourcing back-office operations such as payroll, copy center, mailroom, food service and travel a long time ago. However, the "modern" tendency is to look after legal functions that lawyers can successfully outsource. These are as follows:

    - e-discovery,
    - litigation document review,
    - due diligence,
    - contract drafting, review, management,
    - intellectual property support,
    - legal and business research and drafting,
    - paralegal support.

    Except of that there is a potential to outsource administrative operations from the law companies, as for instance word processing and transcriptions, preparation of presentations or finance and accounting.

    Best regards

    Magdalena Szarafin
    http://www.szarafin.info
  • John Sheridan
    John Sheridan    Group moderator
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    Magdalena, many thanks for your article.

    You may find the following of interest also - written by colleagues of mine it crosses the boundaries of insurance and legal services outsourcing and explores the opportunities for outsourcing Professional Liability (PL) claims - typically these require specialist attention by qualified lawyers; the ‘Insureds’ expect a high-touch service in return for their higher premiums, and the processes – at least the end-to end handling - can be quite difficult to define.

    PL customers expect to receive top quality service from dedicated in-house lawyers or from highly reputable brand-name law firms. In fact insurance companies rely heavily on provision of this top notch dedicated service to successfully market their PL offerings. But conceptually, outsourcing the handling of these claims to conventional lawyers’ practices, staffed by high earning lawyers with expensive fees, would render cost savings impossible.

    One could thus assume that PL claims handling is not ‘outsourceable’ – but this is not necessarily the case. Although higher in complexity, if certain rules are applied, significant savings can be achieved.

    I hope you find it of interest

    http://alsbridge.eu/knowledge/articles.html?id=162

    Best wishes, John.
  • Magdalena Szarafin
    Magdalena Szarafin    Premium Member   Group moderator
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    Dear John

    Thank you for the article by Jill Stabler and Matthias Krueger. I have read it, it is very interesting. For me it is another example showing the complexity of legal process outsourcing and confirming the necessity to separate it from BPO or KPO as another, very specialized dimension of outsourcing.

    Thank you once again.

    Best regards

    Magdalena Szarafin
    http://www.szarafin.info
 
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