Total Quality Management
Posts 1-5 of 5
Andi Roberts Group moderator13 Dec 2006, 6:51 pm
I am putting together a small course to teach some people some basic quality / management tools:
1 - The Critical to Quality (CTQ) Tree
2 - The Process Map
3 - The Histogram
4 – Pareto chart
5 – Process Summary Worksheet
6 – Cause & Effect Diagram
7 – Scatter diagram
8 – Affinity diagram
9 – Run chart
10 – Control Chart
I am looking for resources / case studies / activities that would help me teach these ideas.
Do you know of usefull books/ guides / websites / activities that may help me?
Initially the learning will be done by elearning and then we will have a5 hour workshop together.
Many thanks and regards, Andi
Dr. Alaa Garad Group moderator15 Dec 2006, 07:53 am
I am teaching Quality Management to students at Master of Quality Management, I found this text is very useful;
Evans, J.R., and William M. Lindsay, The Management and Control of Quality, (Sixth Edition), South Western / Thomson Publishing Company, 2005.
Please let me know should you look for further readings
Andi Roberts Group moderator15 Dec 2006, 11:07 am
Many thanks for the suggestion.
I have also been looking at Quality Improvement Tools & Techniques (Hardcover) by Peter Mears
and maybe using th Xpult catapult ( http://www.xpult.com7 ) to run some activities.
Any more ideas out there?
Guy GRANDCHAMPS15 Dec 2006, 6:36 pm
my name is guy
I'm in TQM since 14 years now and moved to strategic management. but I teached and animated many seminars and workshops.
I thing the best book for the practise are the team memory jogger and the memory jogger.
I send you other refences shortly.
Gideon Potgieter16 May 2007, 12:02 pm
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