Basic

Amr Hamza

Employee, ITSM Consultant, Collabri GmbH

Eisenstadt, Austria

Skills

Service Delivery
IT Service Managemet
Consulting
Team leadership
Service Desk
Resources Management
Profit & Loss (P&L) Statements
Business analysis
Managed Services
Project management
Contact Center Management
Presales
Customer Service
Process Development
Risk Management
Forecast
Sizing
Quality Control
IT Governance
IT Infrastructure Library

Timeline

Professional experience for Amr Hamza

  • Current , since Jan 2019

    ITSM Consultant

    Collabri GmbH

  • 1 year and 3 months, Oct 2017 - Dec 2018

    Service Delivery Manager (Remote)

    HALIAN INTERNATIONAL MEA

  • 1 year and 10 months, Jan 2016 - Oct 2017

    Service Delivery Manager

    HALIAN INTERNATIONAL MEA

  • 7 months, Jun 2015 - Dec 2015

    Service Delivery Manager

    Resource Solutions MEA

  • 1 year, Jul 2014 - Jun 2015

    Service Desk Team Lead

    Resource Solutions MEA

  • 11 months, Sep 2013 - Jul 2014

    Onsite Technical Support Engineer

    Resource Solutions MEA

  • 2 years and 5 months, May 2011 - Sep 2013

    Acting Team Lead

    Etisalat

  • 11 months, Jul 2010 - May 2011

    Customer Support Engineer

    Etisalat

  • 1 year and 1 month, Jul 2009 - Jul 2010

    Telecommunication Field Engineer

    Systems Experts

Educational background for Amr Hamza

  • 4 years and 11 months, Sep 2002 - Jul 2007

    Electrical, Telecom & Electronics Engineering

    Alexandria University

Languages

  • Arabic

    First language

  • English

    Fluent

  • German

    Intermediate

Wants

Contacts in IT Services
Challenging Opportunities

Interests

Reading
Scuba diving
Traveling
Hiking

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