Ing. Ana Luisa Alba Martinez

Thesis Topic: “Customer Value of Social Enterprises’ Offerings in B2B Markets” + Conducting interviews with more than 15 indirect procurement managers/directors of large companies in Germany to find out the added-value they perceive on Social Enterprises’ Offerings and their willingness to pay for it.

+Supported Project Managers on the preparation of purchase orders and on inventory management

+Led, guided and supported different project teams on planning, executing and controlling strategic projects with high impact on the company’s growth

+Led projects to improve customers’ experience. Reduced electronic failure orders for a key account from 57.38% in November to 3.82% in April through correcting catalogues and configurations, and working together with customer and sales reps and account managers

+Implemented 8Ds (Quality methodology) for solving customer complaints +Reported top offender orders and calculated turnaround time for metrics and analysis using advanced Excel skills

Bachelors Graduation Project +Implemented 2Ss (Organization and Order method) in warehouse and fabric +Documented every production process and created manuals for training +Audited security regulations and made proper suggestions to the director +Led a data analysis to calculate inventory cost per meter +Ran a “quality for customer” analysis

+Set up new accounts in SAP. Sent shippers and RMAs to customer and suppliers. +Quoted urgent material and pressed for it to enter warehouse to prevent production from stopping. Identified and rerouted discrepant material received.

+Ran corrective actions metrics reports and followed up open actions until completed on time, achieving a 100% of actions closed on time every month. +Implemented Kaizens (Quality tool for improvements) and measures inside quality system’s process. Participated in quality audits and 8Ds for corrective actions.