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Andreas Schlüter

Angestellt, Director Quality Management / Customer Service, Sky Deutschland Fernsehen GmbH & Co KG
Unterföhring, Germany

Skills

Customer centricity
Think Customer
Customer Lifecycle Analysen
Customer Experience Management
Lifecycle Management
Customer Value
Net Promoter Score
Walk in the customers shoes
Visualisierung
Customer Experience
CRM
Prozessanalyse
Grafische Gestaltung
Kundenanalyse
Microsoft Office
Customer Journey Mapping
Analysefähigkeiten
Zahlenaffinität
Schnelle Auffassungsgabe
Strukturierte Arbeitsweise
Motivation
Analytisches Denken
Teamfähigkeit
Engagement

Timeline

Professional experience for Andreas Schlüter

  • Current 1 year and 6 months, since Jan 2024

    Director Quality Management / Customer Service

    Sky Deutschland Fernsehen GmbH & Co KG
  • Current 3 years and 6 months, since Jan 2022

    Head of Quality Management / Customer Operations

    Sky Deutschland Fernsehen GmbH & Co KG
  • 3 years and 10 months, Mar 2018 - Dec 2021

    Head of Customer Experience

    Sky Deutschland GmbH
  • 2 years and 6 months, Sep 2015 - Feb 2018

    Senior Manager Customer Experience

    Sky Deutschland Fernsehen GmbH & Co KG
  • 2 years and 3 months, Jul 2013 - Sep 2015

    Manager Customer Experience

    Sky Deutschland Fernsehen GmbH & Co. KG

  • 1 year and 3 months, Apr 2012 - Jun 2013

    Junior Manager Customer Experience

    Sky Deutschland Fernsehen GmbH & Co. KG

  • 6 months, Sep 2011 - Feb 2012

    Supply Chain Abschlussarbeit

    Sky Deutschland Fernsehen GmbH & Co. KG

  • 5 months, Mar 2011 - Jul 2011

    BMW Praktikant

    BWM

  • 1 year, Nov 2009 - Oct 2010

    EADS - Defense & Security Werkstudent

    Cassidian - An EADS Company

  • 3 months, Jul 2007 - Sep 2007

    Tilp GmbH Praktikant

    Tilp Helmuth GmbH

Educational background for Andreas Schlüter

  • 4 years and 5 months, Oct 2007 - Feb 2012

    Informationstechnologie

    Fachhochschule München

Languages

  • German

    First language

  • English

    Fluent

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