Arlindo Serrão

Employee, SVP Organization and Quality, Novo Banco SA

Lisbonne, Portugal


Portfolio Management
Program Management
Project management
Business Networking
Team Management
Project Procurement
Market Planning
Contract Management
Demand Management
Corporate Real Estate Management
Real Estate
Real Estate Investment
Business analysis
Urban development
Retail Banking
Business Planning
Business Strategy
International Business Strategy
Change Management
Organizational Change Management
Commercial Management
Commercial Real Estate
Communications Strategy
Competitive Analysis
Emotional Intelligence
Facilities Management
Financial Analysis
Team leadership
Leadership development
Internet Marketing
Intranet strategy
Marketing Strategy
Social Networking
Partnership Management
Project Planning
Property Management
Property development
Real Estate Asset Management
Sales Management
Search Engine Optimization
Strategic Communications
Strategic Planning
Team Building
Team Leadership


Professional experience for Arlindo Serrão

  • Current , since Jan 2013

    SVP Organization and Quality

    Novo Banco SA

    Program and Portfolio Management and Group NB Chief Information Security Officer IT investment portfolio +100M€ budget control

  • 3 years and 9 months, Apr 2009 - Dec 2012

    SVP Real Estate Division

    Banco Espírito Santo

    Divestment Director and Head of Marketing, Quality and Business Support Solutions of the Real Estate Division The main goal was to leverage non-core property sale, building up strong and multiple distribution channels (branch network, and others) and international partnerships Also to provide state of the art facilities management services to Espirito Santo Bank and related companies

  • 1 year and 9 months, Jul 2007 - Mar 2009

    SVP Cross-Segment

    Banco Espírito Santo

    Client acquisition through partnerships with top of line employers. Mission was to develop a Client acquisition competence throughout the branch network and to “contaminate” network partnerships with easyBES (see below) best practices The Mobility Project: remote access to the bank nuclear information service. Ability to support remote banking operations at partners offices

  • 5 years and 11 months, Aug 2001 - Jun 2007

    Virtual Banking Managing Director

    Banco Espírito Santo

    Managed more than 200 partnerships with multinational companies and the Portuguese biggest economic groups easyBES was the Banco Espírito Santo work-site banking business unit: acquired 7.500 Clients (70% affluent), volume 150M€ Developed new relation and business platforms on line - based on partner's Intranets Created specific communication concepts to be able to communicate banking service through company internal channels of communication

  • 7 months, Jan 2001 - Jul 2001

    VP Direct Banking and e-Business

    Banco Espírito Santo

    BEScasa was the group BES real estate portal Database growth from 35.000 references to over 90.000 Development of the business partnership network (e.g. real estate operators, realtors, construction materials companies, architecture and interior design offices, home technical assistance) Conception of the home services Portal

  • 5 years and 6 months, Jul 1995 - Dec 2000

    Project Director


    Real Estate projects, location procurement, general, official and local certification, project management, consultants and contractors procurement process and selection, and retail physical sales infrastructure construction (from conception to inauguration and facilities management) Budget of over 100M€ per year Standardization of the commercial buildings technical projects

  • 2 years and 1 month, Jan 1993 - Jan 1995

    Project manager

    Groupe Pierre Premier

    Global investment over 40M€ Developed several office buildings, “Av. da Liberdade, 180” “OMNI Building” among others and a small portfolio of luxury residential projects targeted to high net-worth individuals After the real estate crisis, we became Deputy Developers for the banks that previously were our lenders (e.g. Societé Generale, BNP Paribas). All the Portuguese projects were concluded on time and on budget

  • 3 years, Jan 1992 - Dec 1994


    Banco Vitalicio de España

    Branch network expansion plan Branches technical projects of architecture and general technical details Construction tenders Construction supervision

Educational background for Arlindo Serrão

  • 7 months, Jan 2011 - Jul 2011

    International Management

    IE University

  • 7 months, Jan 2011 - Jul 2011

    International Management

    University of Chicago Booth School of Business

  • 11 months, Sep 1999 - Jul 2000

    Real Estate Investment

    ISCTE Business School

  • 1 year and 11 months, Sep 1993 - Jul 1995

    Business Administration

    Universidade Nova de Lisboa

  • 4 years and 11 months, Sep 1982 - Jul 1987


    Universidade Técnica de Lisboa


  • English


  • French


  • Portuguese

    First language

  • Spanish



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