Arlindo Serrão

Program and Portfolio Management and Group NB Chief Information Security Officer IT investment portfolio +100M€ budget control

Divestment Director and Head of Marketing, Quality and Business Support Solutions of the Real Estate Division The main goal was to leverage non-core property sale, building up strong and multiple distribution channels (branch network, and others) and international partnerships Also to provide state of the art facilities management services to Espirito Santo Bank and related companies

Client acquisition through partnerships with top of line employers. Mission was to develop a Client acquisition competence throughout the branch network and to “contaminate” network partnerships with easyBES (see below) best practices The Mobility Project: remote access to the bank nuclear information service. Ability to support remote banking operations at partners offices

Managed more than 200 partnerships with multinational companies and the Portuguese biggest economic groups easyBES was the Banco Espírito Santo work-site banking business unit: acquired 7.500 Clients (70% affluent), volume 150M€ Developed new relation and business platforms on line - based on partner's Intranets Created specific communication concepts to be able to communicate banking service through company internal channels of communication

BEScasa was the group BES real estate portal Database growth from 35.000 references to over 90.000 Development of the business partnership network (e.g. real estate operators, realtors, construction materials companies, architecture and interior design offices, home technical assistance) Conception of the home services Portal

Real Estate projects, location procurement, general, official and local certification, project management, consultants and contractors procurement process and selection, and retail physical sales infrastructure construction (from conception to inauguration and facilities management) Budget of over 100M€ per year Standardization of the commercial buildings technical projects

Global investment over 40M€ Developed several office buildings, “Av. da Liberdade, 180” “OMNI Building” among others and a small portfolio of luxury residential projects targeted to high net-worth individuals After the real estate crisis, we became Deputy Developers for the banks that previously were our lenders (e.g. Societé Generale, BNP Paribas). All the Portuguese projects were concluded on time and on budget

Branch network expansion plan Branches technical projects of architecture and general technical details Construction tenders Construction supervision