Basic

Benjamin Kirchler

Employee, Referent - IT Business Process Management im Kundenservice, Landesbank Berlin Holding AG

Degree: Master, HTW Berlin

Berlin, Germany

Skills

Business Process Modeling
UML Modelling
ITIL V3 Foundation
Requirements Engineering
MS Office
MS Project
SharePoint
Project management
CObIT

Timeline

Professional experience for Benjamin Kirchler

  • Current , since Nov 2019

    Referent - IT Business Process Management im Kundenservice

    Landesbank Berlin Holding AG

  • Current , since May 2018

    Trainee

    Landesbank Berlin Holding AG

    Main task is to evaluate established business processes as well as to document, optimize and to plan new ones within the customer service (call center) of the DirekBankService. Also tasked with: - support for higher management in topics such as EU-GDPR and compliance related topics - planing and executing smaller internal projects

  • 3 years and 1 month, Apr 2015 - Apr 2018

    Werkstudent

    ]init[ AG für digitale Kommunikation

    Throughout my time as a part-time employee I've been active in the following domains: - Business process Management - Knowledge Management - Requirements Engineering - Enterprise Architecture Management

  • 4 months, Dec 2014 - Mar 2015

    Praktikant

    ]init[ AG für digitale Kommunikation

    During my time as an undergraduate student it was mandatory to do an internship. My tasks as an consultant included: - Preparation and postprocessing of interviews with clients - Support in creating functional specifications - Creating an Asset based on the Cobit Framework - Creating comprehensive lists of criteria for evaluations

  • 6 years and 6 months, Oct 2006 - Mar 2013

    Soldat

    Bundeswehr

    I was in charge of an information processing system as well as a first level support help desk. Additionally I was tasked with process management activities such as documentation and optimization.

Educational background for Benjamin Kirchler

  • 2 years and 1 month, Apr 2016 - Apr 2018

    Wirtschaftsinformatik

    HTW Berlin

  • 3 years and 1 month, Apr 2013 - Apr 2016

    Wirtschaftsinformatik

    HTW Berlin

  • 3 years and 3 months, Apr 2003 - Jun 2006

    IT - Assistant

    Oberstufenzentrum Informations- und Medizintechnik

Languages

  • German

    First language

  • English

    Fluent

  • Japanese

    Basic

Wants

Business process management
Requirements Engineering
Career Opportunities

Interests

Music
Football
New Technologies
Virtual reality
Business process management

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