Chandana Gurajala

- Responsible for creation of SOP/Guides for Fraud Investigations globally. - Worked closely with Knowledge Management Team & Business Intelligence team in setting up machine learning rules so that not every investigation queue to the manual process. - Ensure SOP amendments for all process changes & Manage high complexity escalations from different Teams. - Effectively analyze the Fraud MO's & Trends and propose for bulk closures with the Legal Team in association with the Business Team.

-During this period, duplicate audits among the members were decreased which resulted in surge of the yield percentage. -Sent out weekly Proactive QA report for Bangalore site. -Was associated in VC Score audit project which emphasized on the quality of annotations by the investigators and the same was updated and sent to the concerned team. -Prepared case studies for Jeff B Escalations and the same were discussed in the multiple team huddles.

- Monitor numerous queues and analyzes high risk transactions from specified points-of-sale within the business portfolio. - Independently realize transactions are fraudulent which should be canceled and refunded or are legitimate and should be processed and fulfilled. - Maintain and exceed established service level agreements and guidelines for timely resolution of queued transactions to minimize potential revenue losses.

- To file Tax returns (1040, 1040NR, 1040DS, 1040X and 1040 Statement) of US clients within the budgeted time effectively. - Completion of international assignment-related calculations such as Tax Cost projections, Tax Equalization Calculations, Hypothetical Tax and Gross-Up Calculations,etc. - To review the simulations prepared by Hew Hires and guide them in understanding US Taxation basics. - Worked on Corporate Reporting Projects (FBARs), Billing Projects and provided the work reports to the Treasury.

-Worked in the Income Collections department which is associated with the disbursal of the weekly, semi-monthly and quarterly payments from Federal Reserve to the depositories. -To work effectively on tools such as SAP R/3, MS Office, CCH (Pro-S), Go-System (Go-S), Citrix.