Basic

Dipl.-Ing. Dahmane Achour

Freiberuflich / Selbstständig, Freelancer (ITIL v3/11 Certified), Freelancer / Contractor

Munich, Deutschland

Skills

Business Process Management Notation (BPMN)
Scrum Product Owner certification
Service Transition/Service Operation & Service Continuity improvement (ITIL v3/11)
ITIL Foundation Certification
Root Cause Analysis (RCA)
Workflow Analysis
Strategy Management
Requirement Management
RDB Data modeling & Normalisation
Application Management
Project Coordination
Development models Analysis (Agile vs. Waterfall)

Timeline

Professional experience for Dahmane Achour

  • Current , since May 2012

    Freelancer (ITIL v3/11 Certified)

    Freelancer / Contractor

    Contracting on various projects: ITIL Consulting: (Service Transition, Service Operation, Continual Service Improvement) Training/Consulting: SDLC Analysis, Dev. models (Agile vs Waterfall) BPM & BPMN: Implementation, Design, optimisation, Automation, Workflows, Documentation, Deployment Projects: Management, Coordination

  • 11 years and 8 months, Sep 2000 - Apr 2012

    Business Process Analysis & Release Management

    Amadeus Data Processing GmbH

    Mainly responsible for the Release Management process such as process mapping, improvement, workflow analysis, workflow automation analysis, release policy documentation, RM Stats, RM KPI's, requirement analysis, improvement analsyis etc...

Languages

  • English

    Fluent

  • French

    Fluent

  • German

    Basic

Wants

Enterprise Architect Certification

Interests

Hystory
Politics
Reading
Humanity
Travelling
Cooking

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