Diana Marcela Barragan Chaya

•Assisting order fulfillment process for click-and-collect logistics operations, ensuring timely and accurate deliveries. •Managing the logistics coordination of team events, including budgeting, vendor negotiations, and attendee communication. Receiving positive feedback from 85% of staff. •Processing returns for online and physical purchases, ensuring accuracy and timely customer service. •Efficiently resolving customer claims and warranty issues, achieving a 75% customer satisfaction rate.